Razer Blackshark V3 dongle issues after firmware update | Razer Insider
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Razer Blackshark V3 dongle issues after firmware update

  • July 24, 2026
  • 3 replies
  • 102 views
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Hello im having problems with my  new Razer BlackShark V3 Pro headset, So I did the most recent firmware update for the blackshark v3, and after it was finished my audio on  pc stopped working. I’ve restarted my computer, and unplugged it and it still doesn’t work. Ive ran a test on the headphones and it says theres audio but I cannot hear it and it only works wired, and after i try on my phone and work perfectly. I dont know whats wrong with the dongle or how to fix it, it says im connected and the light is on but i still cannot hear. if anyone knows how to fix this,  it would be appreciated

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    3 Replies

    bitBurgundyroad695

    Hello, I have been having so many issues as well, the hardware is really good but they should fix there software ASAP. Ive been having so many issues with blackshark v3 pro as well

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • July 25, 2026

    Hello im having problems with my  new Razer BlackShark V3 Pro headset, So I did the most recent firmware update for the blackshark v3, and after it was finished my audio on  pc stopped working. I’ve restarted my computer, and unplugged it and it still doesn’t work. Ive ran a test on the headphones and it says theres audio but I cannot hear it and it only works wired, and after i try on my phone and work perfectly. I dont know whats wrong with the dongle or how to fix it, it says im connected and the light is on but i still cannot hear. if anyone knows how to fix this,  it would be appreciated


    Hi FernandoFrigola123,

    I understand how frustrating it is when your headset stops working after a firmware update. Since your Razer BlackShark V3 Pro works fine with your phone, it sounds like the issue might be with the dongle or the settings on your PC. To further isolate the problem, Here are a few things you could try:

    1. Right-click on the sound icon in your taskbar and select "Sound settings." Make sure the BlackShark V3 Pro is set as the default output device.

    2. Try plugging the dongle into a different USB port. Sometimes, ports can have issues that are hard to diagnose.

    3. Go to Device Manager and uninstall the dongle. Then unplug it, restart your computer, and plug it back in to let Windows reinstall the drivers automatically.

    4. It might be worth downloading the Razer Pairing Utility here. It can help make sure everything's paired properly.

    If you’re still having trouble after trying these steps, feel free to send me a PM with your headset's serial number. All the best!

    Thread locked to curb the conversation to PMs.

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • July 25, 2026

    Hello, I have been having so many issues as well, the hardware is really good but they should fix there software ASAP. Ive been having so many issues with blackshark v3 pro as well



    Hi bitBurgundyroad695,

    I understand you’re having issues with your Razer BlackShark V3 Pro. Could you clarify if the problem is occurring with the 2.4 GHz Wireless, Bluetooth, USB Wired, or 3.5 mm connection? Please send me a PM with your headset's serial number so I can verify its model and check for any available updates. All the best!


    Thread locked to curb the conversation to PMs.

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