Hello,
I am experiencing a persistent issue with my Razer BlackShark V3 where the volume wheel does not work at all in Windows, despite everything else functioning correctly.
System details:
-
Windows 11
-
Connection via 2.4 GHz wireless dongle
-
Latest firmware installed
-
Latest version of Razer Synapse installed (clean reinstall)
Observed behavior:
-
Audio output works correctly (Game / Chat devices function as expected)
-
Microphone works correctly
-
Bluetooth pairing works correctly
-
Razer Synapse detects the headset normally
-
Rotating the volume wheel does not change Windows volume and produces no reaction
Key technical finding:
In Device Manager → Human Interface Devices, there is no HID Consumer Control / Media Device associated with the headset.
Only generic entries like:
-
“HID-compliant headset”
-
“USB Input Device”
are present.
As far as I understand, the volume wheel should enumerate as a separate HID consumer device to send volume up/down events to Windows. Since this HID device is completely missing, Windows never receives any input from the wheel.