Hello,
I have a problem with my Razer BlackShark V3 Pro Xbox/PC due to some hardware problems. Below is a full summary of the issue and the troubleshooting steps I have already completed:
- The headset powers on normally and you can hear the voice saying power on. But the device does not say connect or respond. It does automatically powers off after a short while when I am trying to get it to connect. It is not detected via PC Blootooth
- It does not connect to my PC via USB‑C or through the included 2.4GHz wireless dongle.
- On PC, the dongle is detected, but the headset will not pair with it.
- The Razer Audio/Controller software does not recognize the device.
- I have tested several USB ports and different cables, including the original one.
- The headset receives power but is not detected by the system and provides no input or audio functionality.
- I have had if from Oct/25 and it started to have intermitant connection problems that an on off on again reset seemed to solve, but now its just not working.
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I have followed all recommended troubleshooting steps, and the issue remains an issue.
Please can you advise on any other suggestions I can try.
Thank you.