razer blackshark v3 pro not connecting wireless | Razer Insider
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Question

razer blackshark v3 pro not connecting wireless

  • October 6, 2026
  • 1 reply
  • 8 views
kevin77712

a while ago my head set stop connecting and i can only play wired i don’t know why but i pug in the little box and it not turning on why is it 

1 Reply

Razer.Zionzedd

Hi kevin77712,

 

Your Razer headset’s wireless dongle ("little box") is not turning on or connecting because it may be stuck in a  firmware glitch, accidentally switched to Bluetooth mode, or suffering from a corrupted 2.4GHz pairing profile. To provide a detailed, phased approach, PM me your Razer BlackShark V3 Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

 

 

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