Razer BlackWidow Chroma V2 synapse problem | Razer Insider
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Razer BlackWidow Chroma V2 synapse problem

M
Hi guys, I'm having a problem with my blackwidow keyboard when it comes to synapse lighting. When i try to use any of the effects along side with my Deathadder Elite and my Firefly, the lighting in the keyboard just goes off, and only the mouse and the mousemat displaying the light effect, the only time I can get any of the effects to work is when I go to the Keyboard tab in Synapse and then Lighting and turn off the Advanced effects, and put any of the quick effects on. So anyone could kindly help a friend here? :) PS: sorry for the bad englando, much love from Portugal ;)
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    8 Replies

    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • June 24, 2019
    Hello. Are you using a preset lighting profile? Can you share a video of your the lighting effects that you are trying to use?
    M
    • m1NT_PT
    • Author
    • Insider Mini
    • 6 replies
    • June 25, 2019
    Razer.RedPanda
    Hello. Are you using a preset lighting profile? Can you share a video of your the lighting effects that you are trying to use?
    I'm just trying to use the normal wave effect with the rgb colors. I'll try to upload a video as soon as possible.
    M
    • m1NT_PT
    • Author
    • Insider Mini
    • 6 replies
    • June 25, 2019
    Just uploaded a video so you can see the problem ;)
    Media not available
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • June 26, 2019
    Thanks for the video. Have you tried using a different account to see if the same issue persists?
    M
    • m1NT_PT
    • Author
    • Insider Mini
    • 6 replies
    • June 26, 2019
    Actually no, I'll try that out, if it works I'll tell u :) Thanks btw
    M
    • m1NT_PT
    • Author
    • Insider Mini
    • 6 replies
    • June 26, 2019
    Just tried to enter as guest, same problem :(
    M
    • m1NT_PT
    • Author
    • Insider Mini
    • 6 replies
    • June 28, 2019
    Thanks for all the help from the Razer brand support :) Still with the problem, appart RedPanda no one tried to help, or had this problem as it seeems, it kinda disapoints me having no answer from the brand I thought to be good. Correct me if I'm wrong Razer, because you just lost a costumer.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • June 29, 2019
    m1NT_PT
    Thanks for all the help from the Razer brand support :) Still with the problem, appart RedPanda no one tried to help, or had this problem as it seeems, it kinda disapoints me having no answer from the brand I thought to be good. Correct me if I'm wrong Razer, because you just lost a costumer.
    Hi there! I just noticed that you didn't choose a color pattern (like how you did with the mat and mouse) when you selected which keyboard keys to include in the effect. Have you tried doing it the same way as the first one? It seems that there wasn't color selected for the Blackwidow Chroma V2 LEDs. Let me know how it goes.
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