Razer Blackwidow Elite Keyboard Stops Working when Youtube or game plays | Razer Insider
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Razer Blackwidow Elite Keyboard Stops Working when Youtube or game plays

  • December 30, 2019
  • 2 replies
  • 15 views

Help Please - Have a Razer keyboard and mouse on Windows 10. Keyboard is Blackwidow Elite and mouse is Deathadder Elite. When Windows launches, the keyboard works fine. As soon as Youtube or a game is launched, the keyboard stops working. When youtube causes it, youtube continues to play fine, but there is no keyboard response. The keyboard remains lit up so it seems that it getting sufficient power, but it does not respond until the game or video is closed. It seems that Windows is prioritizing the video or game that is playing higher than it is prioritizing the keyboard but I have plenty of RAM for both. This is happening consistently. Troubleshooting Completed
  • Changed USB ports multiple times.
  • Checked device manager for more recent drivers or conflicts.
  • Removed other old keyboards from device manager.
  • Updated Razer software.
  • Installed current USB drivers for motherboard.
  • Tried a different generic keyboard. The issue continues.
  • Rebooted in safe mode. The issue did not occur on the generic keyboard but continued on the Razer. I do not know what this tells me but it definately means it is specific to the Razer.
System specs
  • Windows 10 64 bit
  • 32 GB RAM
  • Gigabyte 78LMT-USB3 motherboard
  • Gigabyte Radeon R9 380 4 GB GPU
  • 850 Watt EVGA SuperNOVA 850 G2 80+ GOLD PSU
Last edited: 19 minutes ago Quote Reply Report Edit
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2 Replies

  • 8 replies
  • December 30, 2019
You can try and reinstall Synapse but honestly if another keyboard has the same issue i don't think the problem is the keyboard or the software.

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • January 24, 2020
I'd have to agree with @NeonID, but let's try to further isolate the problem. Does the BlackWidow Elite stop working when you launch apps like MS Excel or a simple notepad?

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