Hello Razer Support,
I am experiencing an issue with my Razer BlackWidow V4 Pro 75% regarding the 4000Hz wireless polling rate.
Device information:
- Keyboard: Razer BlackWidow V4 Pro 75%
- Connection: 2.4GHz wireless
- Keyboard firmware: 1.03.00.00
- Razer Synapse version: 4.0. [removed by moderator]
Issue:
When Razer Synapse is completely closed, I can set the keyboard to 4000Hz using the keyboard's OLED display, and the setting remains at 4000Hz.
However, as soon as I launch Razer Synapse, the polling rate automatically reverts to 1000Hz.
If I try to select 4000Hz directly in Synapse, it briefly allows me to select it but immediately switches back to 1000Hz.
I have already tried the following troubleshooting steps:
- Reinstalled Razer Synapse
- Updated the keyboard firmware
- Updated/checked the wireless dongle firmware
- Tested with the keyboard connected only through 2.4GHz wireless, with no USB cable connected
- Disconnected my mouse and its separate 2.4GHz receiver
- Set 4000Hz directly through the keyboard OLED while Synapse was closed
- Restarted Synapse and confirmed that the setting immediately reverted to 1000Hz
The problem is consistently reproducible: 4000Hz works and remains selected while Synapse is closed, but launching Synapse causes it to revert to 1000Hz.
Could you please confirm whether this is a known issue with the current version of Razer Synapse and the BlackWidow V4 Pro 75%?
I would also appreciate instructions on how to resolve the issue or confirmation on whether this requires a software fix, device replacement, or further diagnostics.
Thank you.