Razer Blade 14 2022 - Cannot repair/replace and unhelpful CS responses | Razer Insider
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On 26th May, my 1 month old Razer Blade 14 wouldn't power on. I contacted support who arranged for a courier to pick up the device and conduct repairs. The laptop was picked up on 31st May.



I received an update on 31st May from the CS team that they were unable to source the needed parts to conduct a repair, and they were unable to give any timeline for the repairs. They refused at this point to provide a replacement device or a refund.



On 2nd June, the CS team agreed to provide a replacement device as they were unable to source the required parts.



It's now 8th June and I've received another update saying a replacement device is not available, even though it's in stock on the website, and they cannot provide any timeline for sourcing a replacement.



Has anyone else has similar experiences with the Customer Support team at Razer? Razer seems to be maintaining its no refund policy, even though they cannot repair or replace device. Any advice on what to do would be appreciated.
Bingbok
On 26th May, my 1 month old Razer Blade 14 wouldn't power on. I contacted support who arranged for a courier to pick up the device and conduct repairs. The laptop was picked up on 31st May.



I received an update on 31st May from the CS team that they were unable to source the needed parts to conduct a repair, and they were unable to give any timeline for the repairs. They refused at this point to provide a replacement device or a refund.



On 2nd June, the CS team agreed to provide a replacement device as they were unable to source the required parts.



It's now 8th June and I've received another update saying a replacement device is not available, even though it's in stock on the website, and they cannot provide any timeline for sourcing a replacement.



Has anyone else has similar experiences with the Customer Support team at Razer? Razer seems to be maintaining its no refund policy, even though they cannot repair or replace device. Any advice on what to do would be appreciated.




Thanks for sharing this here. Please PM me the case number so I can coordinate with the RMA Team to keep your case forward and to ask for an update regarding your laptop's repair status.



*Thread unlocked as requested by OP.
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