I was playing Fortnite, half closed the lid.
After 3 min opened it again and laptop would not show anything, screen backlight on but all black.
Forced a shutdown with long press on power button.
Booted the laptop.
Got a fast loop where the screen backlight would turn on and off continuously, all black screen.
After a few more tries nothing happens when I turn on the laptop. I only see the green breathing power light. No boot screen. No lit keyboard or lcd. Tried external monitor over usb3 or hdmi but won't show anything. Long press of power button flashes white or orange led then again nothing.
Anything I can do to check what is going on?
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- Razer Support
- 2398 replies
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1 October 2022
francisdb
I was playing Fortnite, half closed the lid.
After 3 min opened it again and laptop would not show anything, screen backlight on but all black.
Forced a shutdown with long press on power button.
Booted the laptop.
Got a fast loop where the screen backlight would turn on and off continuously, all black screen.
After a few more tries nothing happens when I turn on the laptop. I only see the green breathing power light. No boot screen. No lit keyboard or lcd. Tried external monitor over usb3 or hdmi but won't show anything. Long press of power button flashes white or orange led then again nothing.
Anything I can do to check what is going on?
You can try to follow the steps here for further isolation. If that didn't help, please PM me the serial number so I can validate its model and start a case in case we need to proceed with a repair request. Thanks!
*Thread locked to curb conversation to PM.
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