razer blade 14 firmware update issue | Razer Insider
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I have a razor blade 14. I just did the firmware update for MCU, PD1, PD2, BIOS, and EC. The little update box went well and said it was successful I believe. But now I have been stuck on a black screen after that that only has my mouse cursor with a small hourglass next to it which I can not move around the screen anymore ( I was able to for the first 20 or so minutes). It has been at least 40-60 minutes since I’ve been on this screen. According to the guide the update page had my computer should have a green light blink and my keyboard lights up every so often for about 15 minutes but I have not seen anything except for when I clicked a button on my keyboard which caused it to light up for a moment before turning off. I am not sure what to do. I assume turning it off would be the worst thing I can do. So I’ll leave it on and plugged in until I can get some help.

I’ll leave this post here for anyone in the future. 
A support agent from a chat room helped me solve this in a timely manner.

All we ended up having to do was 

  1. Ensure charger is plugged in.
  2. hold power for 10 seconds.
  3. while holding power unplug charger.
  4. release power for a few seconds.
  5. plug charger back in.
  6. press the power button.
    this allowed for a hard reset from which the update proceeded as planned.

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