smarttalkMagentaPink374
My Razer Blade 14 laptop keeps blue screening. I was playing monster hunter world on it the other day as I have been for a couple weeks and things were going fine. I alt tabbed out to look at a message on discord from a friend and then my laptop blue screened. At first I thought my laptop had just crashed and tried to turn it on again after a few minutes, however, it just started with another blue screen saying that there was an error starting my computer. It eventually will give me the option to go into troubleshoot and then completely wipe with a fresh installation of windows. So I did this and my laptop will work fine for a few minutes, but then after maybe half an hour it will blue screen again and repeat the process. I have done this for about 5 times already, it tends to happen when I am installing something like geforce experience or razer synapse. Also, the area about the 5 keys tends to get really hot even though the computer isn't doing that much. I have tried putting it under a cooling pad because of this but it does not stop the crashing. Can anyone help?

Blue screens are generally caused by problems with your computer’s hardware or issues with its hardware driver software. Sometimes, they can be caused by issues with low-level software running in the Windows kernel. Regular apps usually won’t be able to cause blue screens.



do you know what is the code showed on the blue screen? if you can identify the error code that would really help to figure it out what causes.

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-Mr.Nobody-
Blue screens are generally caused by problems with your computer’s hardware or issues with its hardware driver software. Sometimes, they can be caused by issues with low-level software running in the Windows kernel. Regular apps usually won’t be able to cause blue screens.



do you know what is the code showed on the blue screen? if you can identify the error code that would really help to figure it out what causes.

This is what it says:

:(

Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

(number)% complete



For more information about this issue and possible fixes, visit https://www.windows.com/stopcode



If you call a support person, give them this info:

Stop code: PAGE FAULT IN NONPAGED AREA What failed: nvlddmkm.sys



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I have also noticed that messing with the drivers tends to blue screen me. Upon checking task manager, I noticed that my laptop was using the AMD Radeon driver instead of the RTX 3060. I tried opening nvidia control panel which doesn't want to open. I then tried going into device manager and checking the driver there, everything looked fine so I went to click update driver which said that it was up to date. However, I also tried manually installing the newest driver and upon rebooting laptop it still doesn't switch drivers or do anything. I have also tried uninstalling the driver through device manager which just blue screens me. I then tried using a program called "Display Driver Uninstaller" to uninstall, and reinstalled a clean install of the drivers. I have also noted that the heat above the f keys are significantly reduced today, however I still blue screen when dealing with drivers.

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you can try this:

1. Source and 2. Source

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@smarttalkMagentaPink374 Did you already try the steps here? If you're still experiencing BSOD errors, PM me the serial number of your laptop and I will start a case and forward it to the Software Team.



*Thread locked to curb conversation to PM.

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