Razer Blade 15 2019 Advanced Screen Goes Black after Waking Up
Hello there I have a brand new Razer Blade 15 Mid 2019, 2070 MaxQ, 512gb. RZ-0301
Whenever I wake up the computer from sleep, the screen will go black anywhere between 10-180 seconds after waking up. The backlight of the display will still be on, but nothing is displayed. Everything else will still work, for example, if I was watching a video or listening to music, it will continue to play and I can hear sounds when screen goes black. Keyboard shortcuts and function keys like volume and keyboard brightness will work, but the screen will remain black. I can even close programs and stuff with keyboard shortcuts like Alt+F4, so Windows is definitely still responsive and not crashed. If I sleep the computer while it's black and wake it up again, the display will fix itself until a few moments later it will go black again.
There are no errors in the Windows Event log
I've tried this on both Windows 1903, and 1909, with latest updates. I've tried it with both default and latest Intel Graphics drivers, as welll as both default and latest NVIDIA drivers, and turning on/off hibernation, auto sleep settings, etc.
It always still happens.
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Hi, I have the same issue on my RTX 2070 Max Q, i7-9750H, 16GB & 240hz display. I've noticed that unplugging and reconnecting the power supply lead, brings the screen back 90% of the time. Not a proper solution, but saves you restating each time
davcioI my case it is enough to close the lid, wait for it to sleep and open the lid again. Screen back to normal. But even this workaround is not an acceptable solution for such an expensive device.
Hi, I have the same issue on my RTX 2070 Max Q, i7-9750H, 16GB & 240hz display. I've noticed that unplugging and reconnecting the power supply lead, brings the screen back 90% of the time. Not a proper solution, but saves you restating each time
- Razer Support
R4Z3R3Z4RThanks for sharing! By the way, I've replied to your PM. I'll wait for your response.
I my case it is enough to close the lid, wait for it to sleep and open the lid again. Screen back to normal. But even this workaround is not an acceptable solution for such an expensive device.
Experiencing the same issue with my RB15 RTX 2070 w/ Optical Switches. Hoping for a fix sooner than later. Should I shoot you a PM with my serial?
Brand New 17 Inch Pro, 1070 MaxQ. Screen will not display an image after wake from sleep. Screen is black but the back light is on. Only powering down from the power button and restarting solves the problem. I've done a complete wipe and reinstall of windows 10 and still have the problem.
- Razer Support
Hey everyone! When did the issue start? What troubleshooting steps have you done? Please send me a PM together with your laptop serial number. Let's continue from there.
Having this issue with a brand new Blade 15 Studio. :(
I too was having this issue on a 15 Advanced (RTX 2070-max Q), optical keyboard.
I put it in past tense, as the issue has stopped. Thanks to @R4Z3R3Z4R advice, I made some changes to Intel in the UHD control panel as mentioned in that post. Additionally, I updated to the latest nvidia drivers off of nvidia ad even with my screen set to 240Hz, the screen has yet to go black (fingers crossed).
The issue arose when I went into Synapse, and turned off Nvidia Optimus and stuck with the dGPU. That is, I seemed to be ok (prior to those steps above) when using the shared or iGPU.
It seems, at least in my case directly related to Intel drivers for the iGPU where it was dealing with refresh rates and/or power saving settings.
- Razer Support
DarthVader0Hey there! Thanks for sharing. Should the issue persists, feel free to send me a PM.
I too was having this issue on a 15 Advanced (RTX 2070-max Q), optical keyboard. I put it in past tense, as the issue has stopped. Thanks to @R4Z3R3Z4R advice, I made some changes to Intel in the UHD control panel as mentioned in that post. Additionally, I updated to the latest nvidia drivers off of nvidia ad even with my screen set to 240Hz, the screen has yet to go black (fingers crossed). The issue arose when I went into Synapse, and turned off Nvidia Optimus and stuck with the dGPU. That is, I seemed to be ok (prior to those steps above) when using the shared or iGPU. It seems, at least in my case directly related to Intel drivers for the iGPU where it was dealing with refresh rates and/or power saving settings.
Just a few other points.
I updated my nvidia drivers to the latest
I made sure that the refresh speed of 240Hz was the same in the Intel HUD, Nvidia control panel and synapse. I'm rocking with the DGPU only - instead of Optimus and so far everything seems solid. I've had no repeat
I made sure that the refresh speed of 240Hz was the same in the Intel HUD, Nvidia control panel and synapse. I'm rocking with the DGPU only - instead of Optimus and so far everything seems solid. I've had no repeat- Razer Support
DarthVader0I've sent you a PM. I'll wait for your response.
Just a few other points. I updated my nvidia drivers to the latest I made sure that the refresh speed of 240Hz was the same in the Intel HUD, Nvidia control panel and synapse. I'm rocking with the DGPU only - instead of Optimus and so far everything seems solid. I've had no repeat
- Razer Support
vineSepiaquick455Hi there! Please send me a PM together with your BIOS main tab photo and msinfo32.exe window. Let's continue from there.
I have the same issue here with my 15 Advanced (RTX 2070-max Q)
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