Razer Blade 15 2019 Advanced won't charge or run off battery | Razer Insider
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Razer Blade 15 2019 Advanced won't charge or run off battery

  • October 19, 2024
  • 5 replies
  • 473 views
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Hi!

 

I have a Razer Blade 15 2019 Advanced (RZ09-03018) which recently stopped charging and will not operate from battery.

 

Symptoms:

  • PSU light is green, but charge light is off
  • Computer will not power on if unplugged (no lights, no fans, no life at all)
  • If plugged in and running, it will shut off immediately if unplugged
  • Windows thinks the battery is at 84% and charging, but that number does not move

I’ve tried the following:

  • Removing and re-seating the battery ribbon cable connector
  • Checking the connector for signs of wear or debris
  • Leaving the computer unplugged for 24 hours
  • Leaving the computer plugged in for 24 hours
  • Hard resetting the computer by holding down the power button

 

I am running Windows 11 with all latest updates and drivers, and I have the latest BIOS firmware available. I’ve owned it since 2020 and this is the first sign of any problems so far.

 

From searching around it seems others have been experience the exact same issue with no resolution other than “it fixes itself after a while”, so it sounds more like a power management issue rather than the battery or adapter itself, so I’m hesitant to spend money replacing those until I get more info. I’m also certain that if the PSU is able to run the computer, then it must be in a suitable condition to charge it. It’s not a “smart” adapter like the newer models, just three connections.

 

It’s also disappointing to read that the newer 2020 and 2021 Blades seem to be suffering the same fate. I use it for development as well as playing games so I was hoping one of the more expensive high-end models would be reliable, but it let me down when I was due to give a demo last week :(

 

Thanks in advance for any tips, solutions, and thoughts!

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5 Replies

EdMoore
  • EdMoore
  • Insider Mini
  • 4 replies
  • November 17, 2024

I have this exact problem its a Razer 15 mid 2019 base and it will run perfectly well on mains power but the battery will not charge and the machine will not run on battery power.

Disconnecting the mains power results in the machine immediately shutting down.

I have replaced the battery as the original battery was severely bloated but this problem occurs regardless of whether I use the original battery or its replacement.

I have removed the windows battery drivers as suggested in various threads and I have also run the machine off a ubuntu boot disk, both operating systems have the same issue.

additionally the ubuntu battery status is reporting “waiting to charge”

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1 person likes this
  • B
    bigevilcorporation
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I finally got a free afternoon to take a look at this further, but no result I’m afraid. I stripped the machine down completely and checked all components, cables, and solder joints on the board were free from breaks or burns, but nothing stands out. I can trace voltage from the battery to various places on the board so again it seems like a power management issue to me rather than a problem with the battery itself.

 

I did try the Windows driver trick listed on other posts but if it’s not charging whilst switched off then I can’t see how it’s a software issue.

 

Unsure where to go from here. I was expecting a response from Razer by now, which is frustrating. I can’t really use it for work solely off the PSU since I travel, so at the moment this thing is just an expensive paperweight.

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Oh I’ve also tried removing the battery, PSU, and CMOS battery to see if it might trip some power management thing to reset (works on MacBooks!) but no change.

F

Hi, 

I just got the same problem with my Razer Blade 2019 advanced. 

No charging light on computer but PSU light is green.

Mine shows 0% battery and does not change. 

If i unplugg the charger it dies.

left it charged for 72h now and also had it unplugged for 24h 

I’ve tried everything you’ve tried. 

 

I’m no closer to finding the solution :( 

EdMoore
  • EdMoore
  • Insider Mini
  • 4 replies
  • April 6, 2025

really frustrated with this :(

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