Steps taken:
- I've double checked fans are on auto in Synapse
- I checked the CPU core temperatures, and found they were regularly exceeding 90C, even with the machine idle.
- I cleaned out all the dust that I could with compressed air.
- When I considered getting support from Razer the website told me it was out of "limited warranty" and ineligible for free support so I took it to a local computer technician who cleaned and repasted the cooling system
- I tried updating operating system to windows 11. The machine hung/froze during the setup and had to be powered down by holding power and then turning back on, and eventually went into recovery mode returning to windows 10.
- I tried a clean install of windows 11. Again the machine hung/froze during setup, but it did eventually complete. After installing the machine would just freeze, mouse cursor wouldn't move, no response to keypresses.
- I tried updating the BIOS, but the tool did not seem to work in windows 11.
- I tried a clean install of windows 10, using the microsoft media creation tool. Again the installation process hung several times and had to be power cycled. I was able to update the BIOS in windows 10. However the machine would still hang occasionally.
- I then used the Razer recovery (F9 at POST) to reinstall. The system is no longer hanging, but I'm seeing cpu core temperatures > 90C when the machine is idle (CPU load < 5%).