Razer Blade 15 2021- Touchscreen not working | Razer Insider
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Razer Blade 15 2021- Touchscreen not working

  • 30 December 2023
  • 2 replies
  • 83 views

Hi, there!

 

I have the Razerblade 15 2021(4K OLED Touch).  * Razer Blade 15” Advanced (2021) | RZ09-0409C

My laptop hasn't been working on the touchscreen since some time ago.

I know that there are several people here who are experiencing the problems my laptop has.

In my case, the laptop device manager does not recognize the HID-Compliant Touch Screen and in system.

In Device Manager, only 'unknown USB device (device descriptor request failed)' is displayed and a yellow exclamation point is displayed.

That's why the 'How to fix touchscreen issues on a Razer Blade system' posted by Razer Support is useless to me. (https://mysupport.razer.com/app/answers/detail/a_id/2009/~/how-to-fix-touchscreen-issues-on-a-razer-blade-system?_ga=2.15899382.1531507594.1703899895-341324684.1703899893&_gl=1*3smxc4*_ga*MzQxMzI0Njg0LjE3MDM4OTk4OTM.*_ga_3TRK53PM75*MTcwMzk0MDE4MC4yLjEuMTcwMzk0MTA4MS42MC4wLjA.)

 

I tried to find the touch screen driver, but Razer support's Drivers & Downloads page only provides bios updates and no device-specific drivers. Even that is January 2022 as the final update.

I tried Windows update for update driver. But it was useless.

I also tried to update driver at device manager, it was also useless.

I also tried factory reset at least three times. But it was useless.

Therefore, I need a driver that also works on Win11.

Do anyone can help me?


2 Replies

There's no solution, even downgrading to windows 10 won't work. So let's just hope razer will fix it one day. 

I have the same issue, same model. Still on Win10, touchscreen just stopped working one day randomly and not showing up in Device Manager. What is the solution? It’s obviously past the warranty period by now but I do have the extended coverage from the Microsoft Store so wondering if I should go that route. Would they give me a new model or something?

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