So in August of last year I bought a Razer Blade 15 (i9-12900h, 3070ti, qhd 244hz) mostly for Engineering School & some gaming. I heard that Razer is pretty unreliable so I thought it would be a good idea to buy the extended warranty. Boy was I wrong.
In the past 16 or so months since I've had this thing I've had countless issues.
- My battery has degraded from 80000 to less than 60000 which is wild because I've basically have never charged over 80% (Razer Synapse feature).
-Fans make a loud noise as if they were occasionally hitting something (no its not a normal fan noise & yes I've cleaned it out multiple times.)
- Countless driver issues
-Overheating issues like crazy. GPU clocks itself down to 500mhz under load which is wild.
Once I realized my battery is shit while trying to study my final exams (I'd barely get an hour and a half on a full charge), I contacted Razer. They assured me that they would send out a new battery and try to see if they can get me some fans. A couple days go by and they tell me to register my warranty on https://customer.centricity.com/#/ which I literally cannot do as I live in Canada, and can't use a zipcode. I even tried calling them but the automatic bot keeps telling me to put a zip code in. Also I bought the laptop from Razer.ca not razer.com.
So at this point it looks like I just got scammed out of nearly $400 since I literally cannot register my warranty and Razer support just keeps telling me to contact Centricity. This is by far the worst experience I've ever had buying any laptop. I can't believe I spent nearly $4000 on this laptop and another $400 on the warranty. If I fail any finals this year, I'm blaming razer. How much does a battery cost anyways? It can't be more than the cost of the warranty itself. Anyways if you have any suggestions on what I should do pls lmk cause I'm stuck with this dud of a laptop.