RAZER BLADE 15 Advanced (Early 2021) x0368 Charging Issues!

Why is this marked as Solved??

Your response doesn't solve the issue... Thanks 

NOPE my answer does not solve the problem. I gave a terrible workaround that I am not even sure lets the laptop use the full power. I think if they (razer support) marks these as solved they don't have to internally track that this is an issue. 

I have reposted this issue in another thread to ensure it shows unsolved.

Razer knows what the problem is. They are doing damage control instead of admiting to a design flaw with the port/power management that would force them to do a recall and re design. So much wasted potential with such a beautiful design. 

I was quoted $2000 to replace the battery and the Motherboard.

I also asked to talk to senior management and never received a call

Just received a 20% discount if I have them do the work. @a_figment  Sounds like you might be right!

@Razer Admin When are you going to stand by the Razer name and support your customers when they tell you about a design issue? You are responsible!

I received a reply on the other thread I posted like this one saying that the thermal paste needs to be replaced between the CPU, GPU, and Heat sink. This apparently fixed their issue…

Anyone want to try it?

@Drftman17 I highly doubt repasting GPU and CPU is what fixed the issue especially when Razer has been spending the resources to replace the whole motherboard for people who send them in with this issue. That case was likely some result of having things unplugged especially the battery. I’ve done it before on my old 2018 blade, not difficult after watching some tutorials on YouTube. Just take your time. You’ll get better thermals and maybe your issue will magically fix itself.

I still think this thread has pinpointed the issue.

That or some power management conflict triggered by windows 11.

But it wont even charge powered off.

But users report synapse updates triggering the issue

And there's nothing mechanically wrong with the port or connection. 

But a motherboard swap is how razer fixes this particular issue?

This tells me the issue is hardware related, possibly triggered by software

We already know about battery bloat…

WHAT ARE THEY DOING…

This is ridiculous. Someone get Linus on the phone. 

I was going to attempt to reconnect the power port on my 2021 advanced model, but unfortunately it is soldered on. Inexperienced, and didn’t want to risk screwing up the solder job, or completing the job and the issue still persisting, and being stuck with this desktop. Just returned mine to the seller. Before return, I did swap the battery from my 2018 model that charges fine. No luck. Its not the battery, THEY KNOW IT, AND WANT TO CHARGE YOU FOR IT. Gonna give MSI Stealth series a try.

My question now is, has Razer silently addressed whatever this design flaw is in newer models, or did they just continue to KNOWINGLY send units with a design flaw, that warrants a recall and redesign, to users? Furthermore I'd be interested in knowing the latest model year that this issue is affecting. Could we see people with 2022/23 models finding out about these threads any month now XD

​@Drftman17 ​@a_figment ​@jxlamb ​@Razer Admin 

Anybody get solved those issues?

Hey Guys,

i got a Razer Blade 15 advanced model 2021 RZ09-0409CGD3. A Year ago this problem showed up that suddenly i wasn't able to charge the Blade anymore. When i connect the charger it will charge 3 sec than it disappears at the battery symbol as well the keyboard lights because of the settings of the brightness, indicates the same. Charger will stay connected and all few minutes it repeats the cycle. So i left the Razer like two weeks byside completely drained. I switched him back on and the problem was fixed. So 6 months later the problem was showing up from nothing again. 

I thought i buy a new battery, and charger and lay it dissembled for 2 months away because i was on an business trip and decided to investigate later further on. Now i came back got a new charger, new battery, assembled it together for a test run, same issue ! I can you about how i got every 3 months a clean out of the dust behind the fans, so i always had an careful eye one. Now I ordered a new DC Input Jack to get this next possible issue out. If this doesn't fix anything again, then i need to borrow a thermal camera in case it could be an MOSFET. But at least there is no indication for any visual damage's. Makes me crazy.  

What i know is, that if i take out the battery i'm able to power up the blade, so it's somehow charging (with low rates) but it doesn't indicates it on windows or its getting known that the power supply is full there. 

I hope razer can help in this case. 3600 Euros for an careful handled notebook without any mark's makes me not going to feel to buy again one.  

Hi there,

I fought with Razer to fix my blade 15 for months.

They conceded to the case I made.

In my situation it was to me very clear that they sold a defective product to not just me but for everyone in these threads.

Their fix?

Replace the motherboard... which contains the GPU.

Not much left of the laptop when you replace nearly all the guts.

Would have cost me another 1700 bucks if I remember correctly.

They replaced it with another off the shelf motherboard with the same design as the one on my faulty laptop.

No edits.

Received mine back, performed a charging test, then shut it down.

I haven't booted it up since and it's been awhile.

I speculate that it overheated and caused some damage. 

Hey guys, i reassembled my Razer Blade again. Put really effort in and exchanged the DC jack completely, changed the Keyboard because of damaged LED's, replaced the silicon heat pads. But everything back together, it was the first 10 min charging, booted it directly without charge. Everything looked good . Bios started. Windows started. And hwinfo looked good so far. Made an start for Updates. After the first startup. Charging disappeared again. Holds the battery at his percentage but doesn't indicates for charge. At replugging it it maybe charges 1 sec. And disappears again. I'll will now take off all the datas and watch out for something new. I'll also send him once to germany to an special guy which is able to figuere out things on the motherboard and his power controller. I consider that is has to do something with that. 

​@razeradministrator  ​@Razer Admin  pls reach out