Some of my keys are stuck on always red. I’ve tried several things such as a clean re-install of the synapse and all razer software with no luck. Has anyone ever experienced this?
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Hi imboredofu.
To further isolate the issue, please try the steps in this article. If the same problem persist, PM me and fill in the following information below so I can escalate you concern to our Laptop Support Team and initiate a ticket on your behalf.
- Razer Synapse 3 logs
- MSinfo logs
- Windows version
- Send a screenshot of the Nvidia and Intel Driver versions. Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 1 and 2 tabs and look for the graphics driver version on the right side.
- Photo of the BIOS main tab.
Save the shareable files via any online drive account listed here. Also, fill in the details:
- Full Name:
- Email:
- Phone number:
- Country:
- Product serial number:
- Short video showing the issue:
*Thread locked to curb the conversation to PMs.
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