Razer Blade 15 mercury white(RTX-2070 Max-q) keyboard light glitch | Razer Insider

Razer Blade 15 mercury white(RTX-2070 Max-q) keyboard light glitch

  • 24 January 2020
  • 3 replies
  • 3 views
C
Hello,
I bought a razer blade 15 mercury white on October -2019.
The keyboard's backlight is glitched and some letters are glowing dark red when I off the keyboard lights.
also, the screen turns blue suddenly showing "your PC ran into a problem".
the problem is from the start(when I got this product) and trying to rectify it.
The suggestions of you guys will help me a lot as I'm a total amateur in this field.

Thanks in advance.
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3 Replies

R
Userlevel 6
Hi there! Can you share a video of the issue? Also, can you share a screenshot of the error message?
C
hello,
thanks for your reply.
I cannot upload the photos because they are too large.
how can I send the photos to you?

Best Regards,
R
Userlevel 6
chandramadhur
hello,
thanks for your reply.
I cannot upload the photos because they are too large.
how can I send the photos to you?

Best Regards,

Hi there! You can upload it somewhere (like Google Drive or Imgur) and then send it to me through a PM.
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