Razer BLADE 15 RGB Keyboard not working after removing Bloated Battery. | Razer Insider
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Hi Razer Team, 

 

I think i am not just the only one with issues encountered but nevertheless i would like to see if i can come up with a resolution here as my Razer warranty of one (1) year ended…… Well, moving on.

 

I owned a Razer Base Model 15. Just last week, my battery suddenly bloated and was pushing my trackpad out of place. I quickly disconnected the laptop from the main supply, switch off my laptop and went on to remove it from the laptop. Went online for some troubleshooting steps on how to remove the battery. Managed to remove the battery well and safe but my keyboard RGB not working. The keypads working well but no lights. 

 

Tried the online recommended ways of uninstalling the Synapse software etc but still no success. 

 

It came to my mind that it may be damaged when i remove the bloated battery accidentally. 

 

So here i am, i am willing to purchase the spare parts to repair this issue and seek Razer Support to advice.   

Hello Kira1984,

I'm sorry to hear about your Razer Blade 15 battery swelling issues. I can kick-start a case and escalate this to our support team for a replacement battery request. Please PM me with the following information below:

Full name:
Email:
Mobile/Phone Number:
Laptop serial number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Place of Purchase: (The vendor's website or physical store address)
Date of purchase:
Proof of purchase: (you may skip this part if the unit is already out of warranty.)
Subscribed to Razer Care?: Yes/No
Photos of the laptop show the damage to the device.
Save the shareable file via Google Drive listed here.

​​*Thread locked to curb the conversation to PMs.

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