I was trying to put a new OS on my machine and when I went into BIOS but the screen remained black. I believe my integrated monitor is not using my integrated graphics for the following reasons: I can only use an external display while in NVidia optimums mode (I get a boot screen on the external display with no options to enter bios and bios doesn't appear on this display), but can use my integrated display and external monitor when in Dedicated GPU mode (boot screen only appears on external display in this mode). I have updated my BIOS, my integrated and dedicated graphics drivers, and did a fresh install of windows through Razer’s support tools in advanced startup.
This is a problem for me as I want to be able to use my integrated graphics for things like BIOS and just in general. I have a RZ09-0409C (Razer Blade 15 Advanced Model 2021) and I'm not sure when this problem started but if I had to guess maybe within the last six months as this is when my boot screen disappeared (if I'm not mistaken).
I've read about others who have had this same problem, but they either get no reply or move to PMs.
Here is a google drive link with the following info: ( I will provide S/N: product number, Full Name etc. in another private link with a representative if needed)
https://drive.google.com/drive/folders/1aHNbF-WFImxxmzs62S-Gch2WltKC56pB?usp=sharing
- MSinfo logs
- Windows version
- Send a screenshot of the Nvidia and Intel Driver versions. Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 1 and 2 tabs and look for the graphics driver version on the right side.
