Razer Blade 15 Studio Edition came back from repair even more damaged

Hey guys,

I'm already in contact with the Razer Support on resolving this issue again, but I thought it might be interesting for you, how your support center located in germany handles some of the cases.

About two weeks ago, I contacted the Razer support, because my Blade 15 Studio Edition had a blown up battery and shows some burnt in marks on the screen. (It's the 4k OLED touch screen).
As I was told, I removed the blown battery myself and sent the device to the repair center. Shipping was quick and as promised, the repair took about 3 days until the device was back on it's way to me.

Yesterday, I received the package and when I opened it up, I was quite speechless, when I realized that they had just inserted a new battery, completely ignored the display issues and even broke the case on the right display hinge. The aluminium is completely bent up, like there was some kind of tool involved to get inside the device.
The packaging was fine and undamaged, so I assume that it must have happened during their repair process.
How can you send something like this out, without informing the customer and even set a check on the "Visual Inspection" of the repair documentation?