When it launches, it complains about that it can’t load the driver WinRing0x64.sys . So I disable Core Isolation und rebooted. Now the application launches but nothing happens. Any hints? I am on Windows 11 23H2 pro.
Best answer by andweng
I was able to install the drivers on my Windows 11 machine using the following but not sure exactly which step was the “magic” sauce.
Open Device Security Open Core Isolation Disable Memory Integrity Reboot Disable Vulnerable Driver Blocklist Reboot to Advanced startup mode (System | Recovery | Advanced Startup | Restart now) Change Startup Settings (Windows startup settings - Microsoft Support) Select Disable driver signature enforcement (F7) Install the firmware updates Reboot Turn on all the security options again
Turns out there is an event in the WIndows Event Display about \Device\HarddiskVolume3\Program Files (x86)\Razer\Update Tool\WinRing0x64.sys - that file seems corrupted.
I really like their products, but i´ve heard customer experience is not so good, and barely answer any request. Lets hope this time is different. Speacilly regarding intel i9 CPU issues recently. i imagine this update must be related somehow with it
I am also having this issue. I would love nothing more than to update to the newest BIOS versions on this powerhouse of a machine. But the Beast just won’t settle down and family up with Windows 11. I’m stuck with the same error ;( please tell me someone found a workaround or a fix?
I am also having this issue. I would love nothing more than to update to the newest BIOS versions on this powerhouse of a machine. But the Beast just won’t settle down and family up with Windows 11. I’m stuck with the same error ;( please tell me someone found a workaround or a fix?
Anyway to boot from ISO or USB disk thing etc…
I did try to boot Windows from a USB drive. That doesn’t solve the problem. The downloaded updater installs itself in C:\Program Files (x86)\Razer\Update Tool . It might be an option to boot Windows in safe mode or from an USB stick and run the installed Updater, not the downloaded one. I haven’t found the time to try that out.
I opened a support case. I used “Need Help?” on this page https://mysupport.razer.com/app/answers/detail/a_id/9739 and said the update won’t install, that the page is not helpful, and referenced this thread. We’ll see what that leads us to….
I have the issue too, I used both Synapse 3 and Beta to get updates but nothing seemed to work. I couldn’t install the firmware or even BIOS 2.03!!! It’s frustrating!
I’ll try the update once I’m done with thermal throttle issue!!!
My system package temp is 90c-100c and crashed many times so I unplugged/shut it down and waiting for thermal pads (PTM7950) and paste to arrive to re-paste both cpu and gpu hoping temp will drop!
Update: After asking for lots and lots of information, Razer support now asks me to expect an answer in a few days. So maybe there will be some help finally.
I have the issue too, I used both Synapse 3 and Beta to get updates but nothing seemed to work. I couldn’t install the firmware or even BIOS 2.03!!! It’s frustrating!
I’ll try the update once I’m done with thermal throttle issue!!!
My system package temp is 90c-100c and crashed many times so I unplugged/shut it down and waiting for thermal pads (PTM7950) and paste to arrive to re-paste both cpu and gpu hoping temp will drop!
Wow, that seems to be bad. My razer has no problem with thermal throttle. Maybe you activated overclock in bios and Razer synapse? My temps are in chill 60c
Update: After asking for lots and lots of information, Razer support now asks me to expect an answer in a few days. So maybe there will be some help finally.
Let us know what you hear back. I just bothered to update the firmware on the device to hopefully resolve my USB-C charging and some other things. Would be interested in what this update has in store.
Update: After asking for lots and lots of information, Razer support now asks me to expect an answer in a few days. So maybe there will be some help finally.
Let us know what you hear back. I just bothered to update the firmware on the device to hopefully resolve my USB-C charging and some other things. Would be interested in what this update has in store.
Well, I had them ask for a video of the problem which I already provided and now they say they will come back to me in 3-5 business days. Sounds to me like the issue actually made it to the real technical support.
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