Hi Razer Support,
I need help with a BIOS update issue on my Razer Blade 16 2023.
Device details:
Model: Razer Blade 16 - RZ09-0483
System SKU:
BaseBoard Product: SO690
OS: Windows 11 Home, Build 26200
Current BIOS: Razer 2.03, 6/4/2024
Target BIOS: 2.05
Updater file used: SO690_BIOSv0205.exe
Issue:
The BIOS updater opens correctly and shows:
“BIOS current version 2.03 will update to 2.05”
I run the updater as administrator. The system reboots, but the update does not apply. After Windows starts again, msinfo32 still shows BIOS version 2.03.
Steps already tested:
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Verified the model and SKU in msinfo32.
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Confirmed BitLocker is not active:
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Conversion Status: Fully Decrypted
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Protection Status: Protection Off
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Encryption Method: None
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Key Protectors: None Found
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Temporarily disabled Windows Hello:
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Face Recognition removed
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PIN removed
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“Only allow Windows Hello sign-in” turned Off
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Restarted the system.
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Ran the BIOS updater as administrator.
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Closed Razer Synapse and other apps before running the updater.
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Kept the AC adapter connected during the process.
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Temporarily disabled Memory Integrity under Core Isolation.
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Restarted and tried the updater again as administrator.
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BIOS still remains on version 2.03.
The update process takes almost no time, reboots the laptop, and returns to Windows without applying BIOS 2.05.
After testing, I restored Windows Hello and Memory Integrity.
Can you please confirm if there is a known issue with BIOS v2.05 for Razer Blade 16 2023 RZ09-0483 / SO690, or provide the correct recovery/manual BIOS update procedure?
Thank you.