Razer Blade 16 2025 (rtx5090) system freezing | Razer Insider
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Razer Blade 16 2025 (rtx5090) system freezing

  • May 11, 2025
  • 1 reply
  • 327 views
V

Hey everyone,

I’ve been experiencing an issue where my system sometimes freezes, and I have to force a restart by holding down the power button.

Also, occasionally when I boot up, I get a black screen—though I can hear the Windows startup sound and see the camera trying to perform face unlock—but there's no image on the display.

My system: Razer Blade 16 (2025 model, RTX 5090) running Windows 11.

Thanks!

C
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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • May 13, 2025

Hi Vi-Dan,

Thanks for raising your concern here. I understand that your Razer Blade 16 (2025) is experiencing system freezes and occasional black screens during startup. Please PM and help me answer the following questions:

  • Does the system freeze occur during specific tasks or random activities?
  • Have you noticed if the black screen issue happens after specific updates or hardware changes?
  • Are there any error messages or beep codes when the system freezes or fails to display?
  • Are you using any external monitors or peripherals when the issue occurs?
  • Have you tried booting in Safe Mode to see if the issue persists?
  • What troubleshooting steps have you done so far?

Kindly, fill out also the following needed details, so I can initiate a case on your behalf:

Full Name:
Email:
Phone number:
Country:
Product Name: Razer Blade 15 (2025)
Product Code/Number: 
Product serial number:
System Manufacturer: Razer
Operating System (OS):
OS Version:
OS Build:
Short Video showing the issue:
Save the shareable files via any online drive account listed here. I hope to hear from you soon.


*Thread locked to curb conversation to PM.

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