Hi,
I am posting this here because according to razers “support” I am not eligable for any support and I cant even seem to find an email address to contact.
I bought a Razer Blade 17, early 2022. It was extremely expensive.
It arrived with a cracked screen. After months of back and forth I finally received a new laptop.
A few months later, the motherboard died, which I believe is unnaceptable in any case, but particularly for such an expensive laptop. This was repaired by Razer but it took months again.
It operated correctly for perhaps a year and then further problems began. It would only turn on occassionally, the screen would suddenly go completely blank etc.
Recently it died completely. As it is now out of warranty I took it to a third party for repairs. The motherboard was dead (again), which they repaired, but the screen will still not turn on.
In their opinion:
“The issue of it powering on without displaying anything was due to a crashed BIOS caused by a Windows update. The technician has physically re-injected the previous functioning BIOS using chipset tools.
Typically, laptop systems should allow users to access, update, or install the BIOS through standard I/O interfaces such as cloud internet downloads or USB ports. However, your laptop system crashes every time an attempt is made to install a later version of the BIOS.”
The screen issue has not been resolved by this however. I was told they believe there was a manufacturing error.
I am completely dissapointed in razor and in this laptop specifically, which as was incredibly expensive.
And now according to “support” when I enter my serial number I am not eligible for any kind of support whatsoever. This is, in my opinion bullshit, and disgusting.
I understand it is out of warranty, but at the same time, this laptop cost a small fortune, it has been nothing but trouble, I have barely got any use out of it, spent a lot of time trying to repair it, waiting on razor to repair it etc. I work in Film and TV, and my work has been affected by these issues in terms of missing deadlines. And now I am told effectively “tough luck”.
I expect more, and I think if razer is a company with any basic standards whatsoever, and anyone at Razer reads this, they should reach out to me with some options.
Leon