Just got a new Razer Blade 18. When picking up the laptop from one corner, the laptop chassis experience a kink/deformation and when put it back on the desk, the corner you pick it up won’t touch the surface, is this normal or just quality control issue?
Question
Razer Blade 18 deformation
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- Razer Support
Hi ZhuZhuNiuNiu,
Thank you for reaching out to us regarding your Razer Blade 18. We value your purchase and recognize the importance of having a fully functional device. I understand you're experiencing chassis deformation, and we take this matter seriously. To assist you, please check for any visible damage, such as cracks or dents. Take clear photos or a brief video demonstrating the deformation when lifting the laptop. Then save the shareable files via any online drive account listed here. Also, fill in the following so I can initiate a case on your behalf and escalate your concern:
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