Razer Blade 2023 Black Screen | Razer Insider
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Razer Blade 2023 Black Screen

  • February 9, 2026
  • 1 reply
  • 10 views
quickVeronicainsight753

Dear Razer support team,

 

My Razer blade bought ~2 years ago has randomly gotten a black screen while playing a video-game. The internal monitor is not recognized, while an external monitor works fine.

I have followed the steps in multiple other threads to try and fix this without success. (Razer synapse, rolling back Nvidia drivers and installing razer drivers, opening and visually checking the display connectors. Checking the BIOS)

 

Can I get further support from razer on this issue? This seems like a factory issue seeing the number of complaints from customers regarding the black screen of death. I think this is unnaceptable for such an expensive gaming laptop.

 

Thanks in advance.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • February 10, 2026

Hello quickVeronicainsight753,

I’m here to help. I understand that your Razer Blade 15" (2023) is having a black screen issue. Have you tried following the steps here? If so, we can kickstart a support ticket so I can help you escalate your concern to the Systems Team for an advanced resolution. Please send me a PM with your laptop serial number and the following information for documentation purposes:

BIOS:
GPU version:
Windows specs:

  • Edition
  • Build
  • Version

Synapse version:

  • Full Name
  • Email address
  • Mobile number
  • Street address
  • City
  • State/Province
  • Postal code
  • Country

Photo or a short clip of the problem:
Proof of purchase:

Kindly upload it to Google Drive, and set it to “Public” or “Anyone with the link” so we can access the file. Thanks for your cooperation!


*Thread locked to curb the conversation to PMs.

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