Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically | Razer Insider

Razer Blade Advanced 240hz 2070 MaxQ Graphics - Black Screen Sporadically

  • 14 November 2019
  • 52 replies
  • 49 views
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I have the 240hz Mercury Blade Advanced with the 2070 MaxQ graphics and I've had it for 4 days. While browsing the web, the display will go black but everything else works just fine. I've tested it and if I plug it into an external display, the external display works but the laptop display stays black and I can't see anything. I do have updated drivers and everything.

I looked around and saw that someone had a fix where they changed the refresh rate to 60hz and this issue stopped. The only issue with that fix is that the selling point of this machine is the 240hz refresh rate which doesn't seem to work properly. Has anyone found a permanent fix for this yet?

Another issue I'm wondering if anyone else has experienced is while scrolling, the screen seems to jump up and down. This issue happens with both refresh rates.

Has anyone else experienced this issue?

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52 Replies

Razer.Speedcr0ss
Userlevel 7
Kidona
I'm also having the same issue with 15" mid 2019 2080 going to a black screen. All readings indicate it's the Intel Graphics card that is the issue.

I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted you can run the installer and it should install without error.

Still testing so fingers crossed the latest driver gets rid of the flickering to black. Maybe others can test as well and see how it goes with the new intel drivers.

https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630


Thanks for sharing your workaround on this thread.

Hey everyone! Feel free to send me a PM should you need assistance.
L
Has anyone found a long term solution for this problem?
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