Razer Blade battery died during flight | Razer Insider
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Hello,

let me first write some backstory, since this is my first Razer product ever (scroll down for the problem details):

I switched from Macbook Pro to a Razer Blade, because I needed a stronger graphics card for 3d applications. Razer Blade was my choice because it seem to be very robust, lightweight and high specs in general. So the perfect choice for me as a digital nomad, traveling a lot miles.

So far everything worked really good, the heat issues was known before I bought it and not a problem at all: I could handle that with limiting the CPU maximum performance and not using too high graphic settings on applications/games. And liquid metal helped out as well for a few degrees. Wifi sometimes got lost, but thats a known problem with the Intel AX201 chip in combination with Windows 10. A simple hard reset without plugged charging cable solves this.

Sooo, during my 13 hour flight from Seoul to Vienna it happened. I put my Razer Blade out the backpack because I wanted to read some PDFs. I turned power settings to lowest “Battery saving” mode (because I had no charging adapter) ended every application and had just the Acrobat Reader open on lowest brightness to read some docs. So far I remember was the battery over 80% charged and the remaining time showed over 6h, which surprised me that time how good the over 2y old battery can perform.

Well, I was happy too soon. I put my laptop back into standby after around 45 minutes and let it into my backpack the whole flight. Arriving back at home I put it out and it had 3% battery, not thinking much I plugged the AC cable, later wondering why it still shows 3%. So I turned it into standby over night with plugged on for loading.

Next day I turned it on it was on 2%. Now I started to think something is wrong here. So I googled and searched Razer Support FAQ, and found some instructions how to uninstall windows battery driver, reboot, hardreset, leave it plugged for loading while turned off (no standby). But it didn't loaded. Ofc support coverage has run out already, so Razer will not help me with this failure.

I haven't opened the backplate, because I don't know if the battery is swollen and I get it back closed (doesn't looks from outside so far).

Guess the battery is not save for high flight attitudes and is now dead. :-(
Actually I am sooo happy that nothing more happened during the flight and that I didn't noticed the failure during flight lol.
I had around 10 Laptops (Including company laptops) so far and never experienced such a major battery failure. The battery still had a good capacity.
Guess I cant expect any help from Razor with this and have to buy and replace a new battery myself.

 

So did anyone had a similar experience on his Razer Blade? Are there any known working fixes, i haven't found much on the internet so far?

 

Specs:
Razer Blade 15 2020 Advance, RTX 2080 Super
Windows 10 22H2
Original Razer Powercable 230V 230.1W

 

 

 

Have you confirmed your charger is working (green light on it)? Does Windows report it is charging? If you open up CMD.EXE as an Administrator, run POWERCFG /batteryreport and then POWERCFG /systempowerreport - this will generate 2 reports which should show battery usage over time. 

Do you know if your model supports USB-C power? I have the 2021 RB15 Advanced and I have a USB-C 100W charger that I can use in emergencies. Check your specs, and if you have one lying around, try using this instead.

 

Have you confirmed your charger is working (green light on it)? Does Windows report it is charging?

Yes there is a green light on the charger.
Windows shows that it is plugged but doesnt give any info if it is loading:
 

 

If you open up CMD.EXE as an Administrator, run POWERCFG /batteryreport and then POWERCFG /systempowerreport - this will generate 2 reports which should show battery usage over time.

I have uploaded this 2 files to my Google Drive. Funny thing is that it is saying in the report that it is charging. Is the battery probably internally preventing charging?

https://drive.google.com/file/d/1mEpHAX9Pw2ZBsv3MSYFor7hmcDkEZKBa/view?usp=sharing

 

Do you know if your model supports USB-C power? I have the 2021 RB15 Advanced and I have a USB-C 100W charger that I can use in emergencies. Check your specs, and if you have one lying around, try using this instead.

Thank you for that hint! I actually have a Dell USB-C docking station with 250W power cable here. I know that it is not officially supported for the blade 2020, but in the past I loaded it with it already (a little slower but it loaded the battery somehow over USB-C).

Sadly there is no change. If i plug in the USB-C docking station and unplug the original Razer Power cable it turns immediatly off.

 

 

 

Looking at your reports, it does seem like the battery is not functioning. You could take the back off and see if the battery connector has came loose (I highly doubt it, but it is possible!). If it was swollen and it was affecting the case, you would probably see it, or feel it in the trackpad. 

Heres the specs of your machine. You have both USB-C and Thunderbolt ports - have you tried the dock in both of these ports? 

Razer have helped with other battery issues in this forum, but being out of warranty you will probably have to pay for a new one. One of the Razer guys may be able to open a case for you.

Looking at your reports, it does seem like the battery is not functioning. You could take the back off and see if the battery connector has came loose (I highly doubt it, but it is possible!). If it was swollen and it was affecting the case, you would probably see it, or feel it in the trackpad.

I did that now. You were right, battery looked fine, not swollen or damaged. Unplugging and Plugging the connecter, but still doesnt loads. Connecter looks fine from my view.

 

Heres the specs of your machine. You have both USB-C and Thunderbolt ports - have you tried the dock in both of these ports?

Thank you for your help so far! I now tried also the other port with the docking station, no difference so far.

 

Razer have helped with other battery issues in this forum, but being out of warranty you will probably have to pay for a new one. One of the Razer guys may be able to open a case for you.

Okay lets see if Razer comes up with something. But I am not willing to pay big sums for an original replacement part, when I can get a battery clone from another manufacturor, that most likely doesnt have this issues on more extreme situations like the Razer ones seem to have.

Hello,

let me first write some backstory, since this is my first Razer product ever (scroll down for the problem details):

I switched from Macbook Pro to a Razer Blade, because I needed a stronger graphics card for 3d applications. Razer Blade was my choice because it seem to be very robust, lightweight and high specs in general. So the perfect choice for me as a digital nomad, traveling a lot miles.

So far everything worked really good, the heat issues was known before I bought it and not a problem at all: I could handle that with limiting the CPU maximum performance and not using too high graphic settings on applications/games. And liquid metal helped out as well for a few degrees. Wifi sometimes got lost, but thats a known problem with the Intel AX201 chip in combination with Windows 10. A simple hard reset without plugged charging cable solves this.

Sooo, during my 13 hour flight from Seoul to Vienna it happened. I put my Razer Blade out the backpack because I wanted to read some PDFs. I turned power settings to lowest “Battery saving” mode (because I had no charging adapter) ended every application and had just the Acrobat Reader open on lowest brightness to read some docs. So far I remember was the battery over 80% charged and the remaining time showed over 6h, which surprised me that time how good the over 2y old battery can perform.

Well, I was happy too soon. I put my laptop back into standby after around 45 minutes and let it into my backpack the whole flight. Arriving back at home I put it out and it had 3% battery, not thinking much I plugged the AC cable, later wondering why it still shows 3%. So I turned it into standby over night with plugged on for loading.

Next day I turned it on it was on 2%. Now I started to think something is wrong here. So I googled and searched Razer Support FAQ, and found some instructions how to uninstall windows battery driver, reboot, hardreset, leave it plugged for loading while turned off (no standby). But it didn't loaded. Ofc support coverage has run out already, so Razer will not help me with this failure.

I haven't opened the backplate, because I don't know if the battery is swollen and I get it back closed (doesn't looks from outside so far).

Guess the battery is not save for high flight attitudes and is now dead. :-(
Actually I am sooo happy that nothing more happened during the flight and that I didn't noticed the failure during flight lol.
I had around 10 Laptops (Including company laptops) so far and never experienced such a major battery failure. The battery still had a good capacity.
Guess I cant expect any help from Razor with this and have to buy and replace a new battery myself.

 

So did anyone had a similar experience on his Razer Blade? Are there any known working fixes, i haven't found much on the internet so far?

 

Specs:
Razer Blade 15 2020 Advance, RTX 2080 Super
Windows 10 22H2
Original Razer Powercable 230V 230.1W

 

 

 

 

Sorry to hear about your unit’s ongoing battery-related concern. I appreciate the steps that you’ve attempted to isolate/resolve the laptop’s issue. Please send me a PM including your unit’s serial number and its proof of purchase so I can verify its model and check other model-specific recommendations.

 

Thanks for helping out, mjcouchman. Allow me to take over. 

 

Sorry to hear about your unit’s ongoing battery-related concern. I appreciate the steps that you’ve attempted to isolate/resolve the laptop’s issue. Please send me a PM including your unit’s serial number and its proof of purchase so I can verify its model and check other model-specific recommendations.

 

Thanks for helping out, mjcouchman. Allow me to take over. 

I wrote you a PM with the info you requested.

After some messaging with the support I found out that my laptop is still in warranty. I sent the Laptop last days via FedEx to the Razer repair center. So far so good. Waiting for repair now.

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