Hi everyone,
I am looking for some help with my Razer Blade.
Recently . while playing Fortnite, my laptop completely froze. The screen was stuck, the system was unresponsive to any commands, and I had to force a hard shutdown to restart it.
and i noticed that there was no overheating all was good the temp was around 60 c
Hey there,
I understand that you're having a/an issues with your Razer Blade 15. Can you confirm if the issue occurs only on specific apps like Valorant or Fortnite, or if it happens with any application you run? Is there any software or hardware changes made to your laptop before the issue started occurring? Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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