Razer blade pro 17 2019 - screen sudden shutdown | Razer Insider
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Razer blade pro 17 2019 - screen sudden shutdown

  • October 7, 2019
  • 3 replies
  • 21 views
M
all of sudden today screen has turn off unannounced, to return back when i move the laptop of position and/or restart the laptop itself. no idea if related to heat, throttling, etc. any1 any ideas?
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    3 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • October 9, 2019
    I can help you figure things out if you PM me your System and Application logs from Windows Event Viewer. It's rather difficult to troubleshoot without the crash logs.
    M
    • Maxx_thor
    • Author
    • October 9, 2019
    Razer.Caziel
    I can help you figure things out if you PM me your System and Application logs from Windows Event Viewer. It's rather difficult to troubleshoot without the crash logs.
    thanks appreciatte assistance, how do i save and the windows event viewer, so i can send them out
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • October 10, 2019
    Here's how to gather the logs:
    • Open "Event Viewer" by clicking the "Start" button
    • Click "Control Panel" > "System and Security" > "Administrative Tools", and then double-click "Event Viewer"
    • Click to expand "Windows Logs" in the left pane, and then select "System/Application".
    • Click the "Action" menu and select "Save All Events As".
    • Upload them on GDrive or something similar and PM me the link.
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