Razer Blade Pro 2020 can't update Nvidia drivers | Razer Insider
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Can't update it and tech support has no clue how to get this fixed. It is going to be escalated. Let's see how long it takes to get this resolved.
bpvarsity
I booted into safe mode. Ran DDU to remove Nvidia, then rebooted back into safe mode, Installed 456.55 and now I can boot in Dedicated GPU mode. I tried just installing 456.55 in normal windows but black screened. Going into safemade and using DDU and then installing seems to have worked well.


Are you having issues with your display when it wakes from sleep?
4K2HD
Installing 456.38 / 456.55 and booting is not the problem, the problem is when the display goes to sleep and or randomly after restarting, the screen goes black. These drivers are specially important because they introduce the New low latency mode launched by NVIDIA. These drivers only work propperly through external displays but the laptops display simply can't.



Please I ask once again that the team bring back undervolting, and or introduce a default -110 unvervolt as they did with all their 2019 Razer laptops. The performance difference is night and day, I have all the benchmarks to prove it.



https://www.3dmark.com/fs/23532485 (No Undervolt BIOS 1.4)



https://www.3dmark.com/fs/23420779 (Undervolt -110 BIOS 1.0)



Thanks




Hi there! I understand that you want to bring out your unit's tops performance while maintaining and operating at a cooler temp. However, Razer does not recommend altering the voltage as it may trigger unstable results in a laptop's performance. Please check this article from our support site. Also, I suggest sending our devs feedback through this link so they can receive your message directly.
Same here and /razer-blade-screen-stays-black-when-booting.63708/ shows at least one more with this issue. With the last two NVIDIA drivers, screen stays black after screen saver was activated.
4K2HD
Are you having issues with your display when it wakes from sleep?


Always have with every bios and nvidia driver. I just use hibernation instead of sleep and it works just fine.
4K2HD
Installing 456.38 / 456.55 and booting is not the problem, the problem is when the display goes to sleep and or randomly after restarting, the screen goes black. These drivers are specially important because they introduce the New low latency mode launched by NVIDIA. These drivers only work propperly through external displays but the laptops display simply can't.



Please I ask once again that the team bring back undervolting, and or introduce a default -110 unvervolt as they did with all their 2019 Razer laptops. The performance difference is night and day, I have all the benchmarks to prove it.



https://www.3dmark.com/fs/23532485 (No Undervolt BIOS 1.4)



https://www.3dmark.com/fs/23420779 (Undervolt -110 BIOS 1.0)



Thanks


Booting black screen was my problem and was a problem for many until 1.4 bios. Sleep was another issue but didn't know it was related.
Razer.SpeedCr0ss
Great work! I'll share your workaround steps to the other thread that I'm monitoring. Please check the laptop's display behavior within the next 24 hours. Please update this thread anytime.


Actually still an issue. If I go into razer cp and change my refresh rate from 60hz to 120hz the screen goes black instantly and stays that way until I restart. Then it puts me back at 60hz



Has this been reported yet?
120hz works fine in 452.06
4K2HD
(*Omitted)




Thanks for the refresher, mate. No need for the shaming though. Razer wants to keep our community civil and constructive. What I did is a reminder while sharing the information that can benefit other users. Also, sending your feedback via Razer Synapse 3.0 can help our devs.



And yes, I've already forwarded this to our team. That's why I recommend submitting a case to our Support Team so they can gather details from each affected laptop, which can help the investigation. Otherwise, send me a PM so I can assist in creating one.



Hey bpvarsity! Thanks for asking, I'll add this to my report.



Hello everyone! Please update this thread should you encounter another odd behavior from the laptop. Cheers!
Razer.SpeedCr0ss
Thanks for the refresher, mate. No need for the shaming though. We want to keep our community civil and constructive. What I did is a reminder and sharing information that can benefit other users. Also, sending your feedback via Razer Synapse 3.0 can help our devs to receive your message.



And yes, I've already forwarded this to our team. That's why I recommend submitting a case to our Support Team so they can gather details from each affected laptop, which can help the investigation. Otherwise, send me a PM so I can assist in creating one.



Hey bpvarsity! Thanks for asking, I'll add this to my report.



Hello everyone! Please update this thread should you encounter another odd behavior from the laptop. Cheers!




Thanks for adding it to your report. You can also let them know the 120hz black screen is present in the new driver 456.71 that was released yesterday. I can boot up windows fine with 60hz and dedicated GPU but once I change to 120hz It goes black instantly and I have to reboot. When I reboot it reboots back into 60hz.



Thanks
bpvarsity
Thanks for adding it to your report. You can also let them know the 120hz black screen is present in the new driver 456.71 that was released yesterday. I can boot up windows fine with 60hz and dedicated GPU but once I change to 120hz It goes black instantly and I have to reboot. When I reboot it reboots back into 60hz.



Thanks




Thanks for your response. Consider it done.
452.06 is the last driver that doesn't have these particular issues. Pretty pathetic how we are behind 3 versions, and Razer removed out ability to undervolt...wtf.
Blade Pro 17 4k with driver version 456.71 and BIOS 1.04 @120 Hz is working until screen saver jumps in.



I installed this new version just now and it was working at 120 Hz. Then I closed the cover to set the laptop to hibernation. After reopening the cover I could see the camera identifying me, but the screen stays dark. I connected an external screen, and rebooted the laptop, which brought the internal screen back to work until next screen or full hibernation.



So I can confirm this behavior still exists with the recently released new NVIDIA driver. Reverting back to 452.06 as the last working driver.
Penthys
Blade Pro 17 4k with driver version 456.71 and BIOS 1.04 @120 Hz is working until screen saver jumps in.



I installed this new version just now and it was working at 120 Hz. Then I closed the cover to set the laptop to hibernation. After reopening the cover I could see the camera identifying me, but the screen stays dark. I connected an external screen, and rebooted the laptop, which brought the internal screen back to work until next screen or full hibernation.



So I can confirm this behavior still exists with the recently released new NVIDIA driver. Reverting back to 452.06 as the last working driver.




Hi there! Thanks for sharing your laptop's behavior here. Please submit a case to our Support Team or send me a PM so I can assist you in creating a support case. The team wants to get details from your laptop and assess it. I'll wait for your follow-up.
I submitted a case a few days ago, support collected information and the only response I received was "thanks, check for updates from Razer and Microsoft. We're closing your case."



I understand that this might be a tough problem to fix.. but that's not great support.
Hey Razer, please see it from your customers point of view: We already had the problem with prior versions of nvidia drivers in combination with windows 10 built 2004, this is the reason you released bios 1.04. Now the problem obviously arises again. It`s like that with every new driver version you have to be afraid that a core feature of the laptop the 120Hz Display is not working any more.
Razer.SpeedCr0ss
Hi there! Thanks for sharing your laptop's behavior here. Please submit a case to our Support Team or send me a PM so I can assist you in creating a support case. The team wants to get details from your laptop and assess it. I'll wait for your follow-up.




I opened a case now as requested.
Gauner123
I submitted a case a few days ago, support collected information and the only response I received was "thanks, check for updates from Razer and Microsoft. We're closing your case."



I understand that this might be a tough problem to fix.. but that's not great support.




Hey there! Thanks for the feedback. There's some instance that the fix relies on what Windows updates provide. And yes, Razer should also adjust and find ways to adapt to these changes. Please send me your email address or case number via PM so I can check your contact history and cascade your post to the team.



Penthys
I opened a case now as requested.




Thanks Penthys! Send me a PM together with your email address or case number should you need assistance with your case number.
Razer.SpeedCr0ss
Hey there! Thanks for the feedback. There's some instance that the fix relies on what Windows updates provide. And yes, Razer should also adjust and find ways to adapt to these changes. Please send me your email address or case number via PM so I can check your contact history and cascade your post to the team.







Thanks Penthys! Send me a PM together with your email address or case number should you need assistance with your case number.




We have any movement on fixing this issue so we can go beyond 452.06?
bpvarsity
We have any movement on fixing this issue so we can go beyond 452.06?




Hello there! There's no official fix yet. The team is still investigating the issue. Please bear with us. The team will ensure to update this thread once we have one.
Just stumbled across this thread - new Razer Blade 17 Pro (2020) owner and am having the same display driver issues with an un-wake-able black screen with new nVidia drivers. Rolled back drivers and the issue goes away. Just thought I'd jump in with all the rest of you kids.
PlatinumPatriot
Just stumbled across this thread - new Razer Blade 17 Pro (2020) owner and am having the same display driver issues with an un-wake-able black screen with new nVidia drivers. Rolled back drivers and the issue goes away. Just thought I'd jump in with all the rest of you kids.




Welcome to the not so fun party 😛
Windows 20H2 is being actively distributed now. Watch Razer finally fix the bug on 2004 only to be broken again for 20H2 lmfao.
___null
Windows 20H2 is being actively distributed now. Watch Razer finally fix the bug on 2004 only to be broken again for 20H2 lmfao.




- Oh god... good point. Though, to look on the bright side, maybe the FIX will arrive with said October update?
Recently released driver version 457.09 also not working correctly. Black screen after hibernation with this version too.
Bios 1.06 is released. No idea if it fixes it.