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Razer Blade Pro 2020 can't update Nvidia drivers


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  • 35 replies
  • August 18, 2020
I got a link to a BIOS file from support, but it only claims it where for Blade Pro only, ignoring that I did start it from a Blade Pro. So still no solution for me available.

  • 80 replies
  • August 18, 2020
Durzo
Thank you so much Razer.SpeedCr0ss! I opened my case, explained a couple things and i got my 1.04 BIOS and was able to updaye to Windows 2004 AND updated my NVIDIA Drivers to the newest ones without a single problem!

I really appreciate the top notch customer service you have provided so far, just the sheer amount of updates and follow ups, is just fantastic!

Happy customer,
Durzo

Hi, I would like to know if UNDERVOLTING and XMP are an option under BIOS 1.4.
BIOS 1.0 = YES-Undervolting / NO- XMP
BIOS 1.3 = NO - Undervolting / YES - XMP
BIOS 1.4 = ?
Thanks!

  • 80 replies
  • August 18, 2020
LuizHBento
Hey, contacted support yesterday and they asked me some information (SN, System info, etc) and they sent me the BIOS update as well. I'll not post the download link here cause there may be some different versions for different systems, but highly recommend you all to contact them! Problem solved!!!

Hi, I would like to know if UNDERVOLTING and XMP are an option under BIOS 1.4.
BIOS 1.0 = YES-Undervolting / NO- XMP
BIOS 1.3 = NO - Undervolting / YES - XMP
BIOS 1.4 = ?
Thanks!

  • 80 replies
  • August 18, 2020
Razer.SpeedCr0ss
Thanks for giving me a heads up. I understand the urgency and why you opted to have it replaced instead. Anyhow, I'll be closing your case number now. Should you have a question or another concern, feel free to send me a PM or visit our self-help options.

Hi, I would like to know if UNDERVOLTING and XMP are an option under BIOS 1.4.
BIOS 1.0 = YES-Undervolting / NO- XMP
BIOS 1.3 = NO - Undervolting / YES - XMP
BIOS 1.4 = ?
Thanks!

  • 4 replies
  • August 18, 2020
4K2HD
Hi, I would like to know if UNDERVOLTING and XMP are an option under BIOS 1.4.
BIOS 1.0 = YES-Undervolting / NO- XMP
BIOS 1.3 = NO - Undervolting / YES - XMP
BIOS 1.4 = ?
Thanks!


For me with BIOS 1.04 XMP works and Undervolting is not possible

  • 35 replies
  • August 18, 2020
Got a different BIOS file and this worked as it should. NVIDIA driver are updated to 452.06 from yesterday (08/15) and are working too. hi

Hey Guys,

Thanks for this thread - I just opened a case with support as well.

Had been waiting for a fix for quite a while now and just came across this post.

  • 9 replies
  • August 19, 2020
Just installed BIOS 1.04. GeForce Experience still says that I have the latest drivers installed which happen to be the 442.53 driver from 4/15. On a hunch I downloaded the latest driver, 452.06, directly from NVIDIA. The driver installed with no issue and I'm now up to date.

Yes that is still odd. With the new bios you can installe the latest drivers from NVidia manually but you cannot update via geforce experience. It always says you have the latest drivers installed.
Does someone have an idea why that is?

4K2HD
Hi, I would like to know if UNDERVOLTING and XMP are an option under BIOS 1.4.
BIOS 1.0 = YES-Undervolting / NO- XMP
BIOS 1.3 = NO - Undervolting / YES - XMP
BIOS 1.4 = ?
Thanks!


undervolting still not possible

  • 9 replies
  • August 20, 2020
AndyMile0301
Yes that is still odd. With the new bios you can installe the latest drivers from NVidia manually but you cannot update via geforce experience. It always says you have the latest drivers installed.
Does someone have an idea why that is?

Honestly, at this point I'm just happy that I'm able to update the driver. GeForce Experience isn't needed. If it says I have the latest when the next driver is released I'm just going to uninstall it and update drivers manually.

  • 80 replies
  • August 20, 2020
AndyMile0301
undervolting still not possible

Thanks! I won't update to 1.4 then. The performance jump with Undervolting is significant.
I am currently on Windows 1909 and see no benefit on updrading to 2004, although I am curious because now it is listed as an option while as before I was blocked from the update, I wonder what would happen if I do update to 2004, worst case I can rever back to an older version I guess. But wonder what would happen if I doit while on BIOS 1.0

I got my gpu to update to the latest drivers with BIOS 1.05

  • 80 replies
  • August 21, 2020
urbanbookJuneBud353
I got my gpu to update to the latest drivers with BIOS 1.05

1.05?

Razer.Speedcr0ss
cjjacobs
Just installed BIOS 1.04. GeForce Experience still says that I have the latest drivers installed which happen to be the 442.53 driver from 4/15. On a hunch I downloaded the latest driver, 452.06, directly from NVIDIA. The driver installed with no issue and I'm now up to date.


Hey cjjacobs! Thanks for sharing. Feel free to send us a PM or visit our self-help options should you need additional assistance.

4K2HD
Thanks! I won't update to 1.4 then. The performance jump with Undervolting is significant.
I am currently on Windows 1909 and see no benefit on updrading to 2004, although I am curious because now it is listed as an option while as before I was blocked from the update, I wonder what would happen if I do update to 2004, worst case I can rever back to an older version I guess. But wonder what would happen if I doit while on BIOS 1.0


That's right. I think that would be the best option for you since there is no method to revert to a previous BIOS firmware aside from sending in the unit for service.

Just installed win 10 2004. In combination with bios 1.04 you can use the laptop with the latest nvidia drivers in dedicated gpu mode. It is working great so far. Thank you razer for all the support. I's been great so far!

Still a little bit disapointed that undervoltting is still not possible. But i think it is not razers fault. hope there is general security fix and the vendors bring this feature back to their bios.

  • 31 replies
  • October 2, 2020
@Razer.SpeedCr0ss
So 1.04 has been working great for fixing the dedicated GPU for 452.06 nvidia drivers. That is until Nvidia released 456.38 and I was back to black screen. They then released 456.55 but again the same issue. So for now I have to stay with 452.06 in order to use dedicated gpu.

  • 80 replies
  • October 2, 2020
Razer.SpeedCr0ss
Hey cjjacobs! Thanks for sharing. Feel free to send us a PM or visit our self-help options should you need additional assistance.



That's right. I think that would be the best option for you since there is no method to revert to a previous BIOS firmware aside from sending in the unit for service.


Hi, I hope you are aware that the last two NVIDIA Game Ready driver updates result in Black Screens, regardless of the BIOS 1.4 update. This is really unfair, I personally had hoped that updating to BIOS 1.4 (giving up undervolting along the way) would solve the issue but no luck.

Razer should release a new BIOS update to fix this and BRING BACK UNDERVOLTING!
My laptop's CPU is running MUCH HOTTER with BIOS 1.4 in comparison to 1.0 which results in significant performance loss when comparing the two BIOS.

Please please, would you ask the engineers to issue a BIOS update that fixes Game Ready driver issues and also brings back undervolting!

Thanks!

  • 19 replies
  • October 2, 2020
I second this, the last 2 nvidia updates broke my machine, because apparently we are going to have nothing but problems with this $4000 laptops. First we couldn't update our drivers for months, which is ludicrous, now the screen will not come back from sleep. Once the screen dims, you're done. How are we having so many problems with these things? Nvidia driver 456.38

  • 19 replies
  • October 2, 2020
456.55 both have the issue. This has cost me a bunch of time having to deal with it. Are Razor and Nvidia going to pay me for my time fixing this beta device they sold us?

  • 80 replies
  • October 2, 2020
seanjmary
I second this, the last 2 nvidia updates broke my machine, because apparently we are going to have nothing but problems with this $4000 laptops. First we couldn't update our drivers for months, which is ludicrous, now the screen will not come back from sleep. Once the screen dims, you're done. How are we having so many problems with these things? Nvidia driver 456.38

I can understand the part that thye say "it's not their fault" because of windows 2004 and all that, the part that is unnaceptable however is having to wait several months for fixes, given that several smaller OEM's usually fix issues much faster and or communicate with their customers more often.

Like you said, completly unporfessional given the price of the laptops.

Razer.Speedcr0ss
bpvarsity
@Razer.SpeedCr0ss
So 1.04 has been working great for fixing the dedicated GPU for 452.06 nvidia drivers. That is until Nvidia released 456.38 and I was back to black screen. They then released 456.55 but again the same issue. So for now I have to stay with 452.06 in order to use dedicated gpu.


Hey everyone! The team was able to replicate the issue on the NVIDIA RTX 2080 Max-Q graphics driver version 456.38 and currently doing an investigation. In the meantime, if you get the black screen issue and unable to turn the display back on, please perform the following:

1. Connect the laptop to an external monitor, go to the NVIDIA website, and download and install the previous version 456.02.
2.You can also connect the Razer Blade Pro to an external display, and go to Razer Synapse 3.0 > System > Performance and select "NVIDIA@Optimus" then restart your computer.

Also, please check if the updating to NVIDIA graphics driver version 456.55 still has an issue, which seanjmary confirmed on this thread.

Note: The team was able to run the 456.55 graphics version on our units, and there is no black screen issue. I appreciate your cooperation. I'll wait for your updates.

  • 31 replies
  • October 3, 2020
Razer.SpeedCr0ss
Hey everyone! The team was able to replicate the issue on the NVIDIA RTX 2080 Max-Q graphics driver version 456.38 and currently doing an investigation. In the meantime, if you get the black screen issue and unable to turn the display back on, please perform the following:

1. Connect the laptop to an external monitor, go to the NVIDIA website, and download and install the previous version 456.02.
2.You can also connect the Razer Blade Pro to an external display, and go to Razer Synapse 3.0 > System > Performance and select "NVIDIA@Optimus" then restart your computer.

Also, please check if the updating to NVIDIA graphics driver version 456.55 still has an issue, which seanjmary confirmed on this thread.

Note: The team was able to run the 456.55 graphics version on our units, and there is no black screen issue. I appreciate your cooperation. I'll wait for your updates.


I booted into safe mode. Ran DDU to remove Nvidia, then rebooted back into safe mode, Installed 456.55 and now I can boot in Dedicated GPU mode. I tried just installing 456.55 in normal windows but black screened. Going into safemade and using DDU and then installing seems to have worked well.

Razer.Speedcr0ss
bpvarsity
I booted into safe mode. Ran DDU to remove Nvidia, then rebooted back into safe mode, Installed 456.55 and now I can boot in Dedicated GPU mode. I tried just installing 456.55 in normal windows but black screened. Going into safemade and using DDU and then installing seems to have worked well.


Great work! I'll share your workaround steps to the other thread that I'm monitoring. Please check the laptop's display behavior within the next 24 hours. Please update this thread anytime.

  • 80 replies
  • October 3, 2020
Razer.SpeedCr0ss
Great work! I'll share your workaround steps to the other thread that I'm monitoring. Please check the laptop's display behavior within the next 24 hours. Please update this thread anytime.


Installing 456.38 / 456.55 and booting is not the problem, the problem is when the display goes to sleep and or randomly after restarting, the screen goes black. These drivers are specially important because they introduce the New low latency mode launched by NVIDIA. These drivers only work propperly through external displays but the laptops display simply can't.

Please I ask once again that the team bring back undervolting, and or introduce a default -110 unvervolt as they did with all their 2019 Razer laptops. The performance difference is night and day, I have all the benchmarks to prove it.

https://www.3dmark.com/fs/23532485 (No Undervolt BIOS 1.4)

https://www.3dmark.com/fs/23420779 (Undervolt -110 BIOS 1.0)

Thanks

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