Razer Blade Pro 2020 can't update Nvidia drivers | Razer Insider

Razer Blade Pro 2020 can't update Nvidia drivers

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Userlevel 1
Can't update it and tech support has no clue how to get this fixed. It is going to be escalated. Let's see how long it takes to get this resolved.
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475 Replies

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bpvarsity
@Razer.SpeedCr0ss Any updates? Its been way too long without a single update of what the actual cause it and what is being done. Wish I was still in the return window. Never have I had such issues with any other laptop or company. Never again


Support updated my case initially asking me to reset/format my laptop. When queried as to whether that would do anything at all, they relented and said we still just have to wait for whatever update it is that will fix this (no word on whether it's Razer, Nvidia or MS) and to be patient.. but still no real update on what the issue is.

It would be nice to know a bit more about this. It would help set expectations as to why this is taking so long to fix.

and yeah.. wish that return window was still open. As much as I like the laptop, this is really inexcusable.
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Gauner123
Support updated my case initially asking me to reset/format my laptop. When queried as to whether that would do anything at all, they relented and said we still just have to wait for whatever update it is that will fix this (no word on whether it's Razer, Nvidia or MS) and to be patient.. but still no real update on what the issue is.

It would be nice to know a bit more about this. It would help set expectations as to why this is taking so long to fix.

and yeah.. wish that return window was still open. As much as I like the laptop, this is really inexcusable.


Yeah nuking the system and installing fresh windows does not fix it. I tried last week and it was a waste of time. Been an issue since June and not a single response saying what the issue is. If it's Microsoft then tell us! Silence is never the right solution. Don't know of another gaming laptop that has this issue.
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I've also noticed on the main Razer store page, that the 17 Pro is listed as the 2080 Max-Q Super Studio.. and some members stating they're using the studio drivers with some success..

Has there been a SKU change to the studio model of the card?
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Gauner123
I've also noticed on the main Razer store page, that the 17 Pro is listed as the 2080 Max-Q Super Studio.. and some members stating they're using the studio drivers with some success..

Has there been a SKU change to the studio model of the card?

That is a very good point. Although it might also mean that they have given up in selling this laptop as a gaming laptop and in turn it might mean that we will never get a solution for our troubles.
A
I use the laptop only for content creation and always install the studio drivers. The issue is the the same. In hybernation mode the screen is black.
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AndyMile0301
I use the laptop only for content creation and always install the studio drivers. The issue is the the same. In hybernation mode the screen is black.

Well there goes that idea.. :)

Thanks for the info though. More evidence for Razer I suppose.
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Hi together, today I have installed the latest Nvidia Studio drivers 457.30. I did this as a fresh install. It seems to work. I put the laptop in energy saving mode and woke it up again. No black screen anymore.
I will conduct further tests and report back.
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AndyMile0301
Hi together, today I have installed the latest Nvidia Studio drivers 457.30. I did this as a fresh install. It seems to work. I put the laptop in energy saving mode and woke it up again. No black screen anymore.
I will conduct further tests and report back.

And this is in the GPU 120hz mode I imagine?
I gave up a while ago and just use it with a monitor.
My bet is that the reason why Razer hasn't fixed this issue yet is because they can't.
I believe we are stuck with 4000$ laptops that will never work propperly.
Welcome to Razer Life.
Razer.Speedcr0ss
Userlevel 7
AndyMile0301
Hi together, today I have installed the latest Nvidia Studio drivers 457.30. I did this as a fresh install. It seems to work. I put the laptop in energy saving mode and woke it up again. No black screen anymore.
I will conduct further tests and report back.


Hey everyone! Apologies for the delay. I was able to get a confirmation that there's an available NVIDIA Driver 457.30 via GeForce Experience, which is to fix the black screen after wake up from sleep/screen off with NVidia graphics version 456.55 for Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x. Please let me know if it helps.
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Razer.SpeedCr0ss
Hey everyone! Apologies for the delay. I was able to get a confirmation that there's an available NVIDIA Driver 457.30 via GeForce Experience, which is to fix the black screen after wake up from sleep/screen off with NVidia graphics version 456.55 for Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x. Please let me know if it helps.

These are Studio Drivers. Not Game Ready Drivers, should we expect a difference in performance?
Also, as noted by another user, these laptops weren't advertised in the Studio series until recently, meaning these changes were made after purchase.
What will Razer do for all of us who bought these laptops under the gaming category?
Thanks!
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Razer Blade Pro 17" (late 2019) | RZ09-0314x doesn't work after hibernation with 457.30 installed via GeForce Experience
Razer Blade Pro 17 4K (late '19) - BIOS 1.04 - Win 20H2 build 19042.685 - NVIDIA game ready driver 452.06
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Hi. My razer blade pro 17 2020 model seems to work with 457.30 studio drivers. I tested energy save mode, turned off screen in energy save settings, reboot etc.. no more black screen. Always dedicated gpu with 120 hz. I want to emphasize that I made a fresh install. This means no gerforce experience. I downloaded the drivers directly and checked the “fresh install” box during installation. Hope that helps
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Razer Blade Pro 17 4K (late '19) - BIOS 1.04 - NVIDIA game ready driver 457.51

After closing cover and reopening, the screen stays black like all other versions after 452.06 and hibernation of the screen. Reverting back to 452.06 again. Hibernation problem still needs a solution.
Razer Blade Pro 17 4K (late '19) - BIOS 1.04 - Win 20H2 build 19042.685 - NVIDIA game ready driver 452.06
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Razer.SpeedCr0ss
Hey everyone! Apologies for the delay. I was able to get a confirmation that there's an available NVIDIA Driver 457.30 via GeForce Experience, which is to fix the black screen after wake up from sleep/screen off with NVidia graphics version 456.55 for Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x. Please let me know if it helps.


Didn't work. When will I get an actual fix for a $4,000 gaming laptop? This has been going on for what 6 months now?
A
So there are oviously issues with the 2019 model? Is my 2020 model the only one that works? Hey razer i think it is time to comment on this!
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LADIES AND GENTLEMEN, IT IS HONOR TO TELL YOU THAT AFTER SO MANY MONTHS I HAVE BEEN ABLE TO UPDATE THE 457.30 CONTROLLERS, AFTER BEING JAMMED AT 452.06.
I AM NOT HAPPY BECAUSE IT TAKES A LONG TIME TO FIND A BETTER OPTION TO EXIT MAC BOOK PRO.
AND THIS NEVER HAPPENED TO ME BEFORE.
I WISH RAZER TO DO WHAT IT HAS TO DO TO MEET ITS OBLIGATION TO SELL A QUALITY PRODUCT AND MORE FOR THAT PRICE.
I PERFECTLY UNDERSTAND THAT THE COMPONENTS OF YOUR PRODUCT ARE FROM THIRD PARTIES, SO IT MUST BE MORE DEMANDING.
I HOPE THAT THIS MOMENTARY CORRECTION WILL BE DEFINITELY SOLVED.
RAZER, GAINING SOMEONE'S TRUST IS DIFFICULT, LOSING IT IS TOO EASY.
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AndyMile0301
So there are oviously issues with the 2019 model? Is my 2020 model the only one that works? Hey razer i think it is time to comment on this!

I have an Early 2020 Razer Pro 17 and it's not working for me, like at all. I've tried everything. I can't tell you how many times I've used DDU in the past 3 days. I'm at my wits end here. This laptop is over 5k here in Canada and the fact I can't install gpu drivers from the past 3 months is killing me. I want to love this thing so bad but every time I decide to use it another hiccup. Black screens, random resets of performance settings (120 back to 60), Chroma Studio randomly uninstalling... it's crazy.

Sorry to rant here - I'm just disappointed. This was supposed to be my dream machine.
A
I understand this. If this is not resolved by razer you should open a case and exchange it!
Razer.Speedcr0ss
Userlevel 7
TheHylianLegend
I have an Early 2020 Razer Pro 17 and it's not working for me, like at all. I've tried everything. I can't tell you how many times I've used DDU in the past 3 days. I'm at my wits end here. This laptop is over 5k here in Canada and the fact I can't install gpu drivers from the past 3 months is killing me. I want to love this thing so bad but every time I decide to use it another hiccup. Black screens, random resets of performance settings (120 back to 60), Chroma Studio randomly uninstalling... it's crazy.

Sorry to rant here - I'm just disappointed. This was supposed to be my dream machine.


Hi there! Have you submitted a case to our Support Team? If you haven't, please generate a support ticket by clicking this link or send me a PM.
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Razer.SpeedCr0ss
Hi there! Have you submitted a case to our Support Team? If you haven't, please generate a support ticket by clicking this link or send me a PM.

I haven't yet - but I will now. Thank you - I wasn't sure which next steps I should take. Very much appreciated.
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Razer.SpeedCr0ss
Hi there! Have you submitted a case to our Support Team? If you haven't, please generate a support ticket by clicking this link or send me a PM.


I just did a fresh install of windows and installed the latest nvidia driver 457.51. I can get to the login screen of windows and then 1 second glimpse at my desktop background and then black screen. Only way to get around it is go back to optimus mode. What the heck is going on? I want to use dedicated mode with 120hz
J
Hello everyone.
I regret to report that the black screen returned, and that I am tired of this uncomfortable, stressful and unnecessary situation.
This Razer Blade Pro 17 2020 4k 120hz Laptop has a big problem that I DO NOT PAY for and that I am paying for.
I will begin to see the issue of warranty or return.
All this is really an unfortunate situation.
I was so excited to have a premium device with these components, but the reality that it was shown that it is not.
Sorry Brothers.
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JuanOlivares
Hello everyone.
I regret to report that the black screen returned, and that I am tired of this uncomfortable, stressful and unnecessary situation.
This Razer Blade Pro 17 2020 4k 120hz Laptop has a big problem that I DO NOT PAY for and that I am paying for.
I will begin to see the issue of warranty or return.
All this is really an unfortunate situation.
I was so excited to have a premium device with these components, but the reality that it was shown that it is not.
Sorry Brothers.


Sorry to hear that buddy, I don't have the option of a return anymore I've had mine for over a year now. It's appalling that razer haven't fixed this yet, and worse are not providing any communication or solutions other than revert to the old driver from august which is unacceptable for $3800 machines.
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Razer.SpeedCr0ss
Hi there! Have you submitted a case to our Support Team? If you haven't, please generate a support ticket by clicking this link or send me a PM.


Your team is aware of this issue, you even posted in another thread that they were working on a fix two months ago!! Support tickets won't change anything at this point, get a fix out already!
P
Greetings everyone,

Granted this is anecdotal, but seeing as how there's been little by way of verified FIXES for this issue for months, I'd like to report that I'm seeing initial improvements on the GAME READY 457.51 (02DEC) driver.

Good luck out there, everyone!
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