📄 Post:
Hello everyone,
I want to share my entire experience with the Razer Blade and get advice from the community.
I purchased a Razer Blade (originally a 2022 model, later replaced with a 2023 model under warranty) from an authorized reseller in Türkiye (NETHOUSE). Distribution in Türkiye is handled by BILKOM, and the authorized service center is PROVIDYO.
Here's what happened:
🔧 First Problem
The device had overheating issues. I sent it to the authorized service center (PROVIDYO). A return report was issued on the grounds that BILKOM did not have a replacement device in stock.
Instead of a return, I requested my device back.
⚠️ After Service – New Problems Arised
After returning the device:
The fans weren't working properly (first return)
Then, after another service interaction:
The logo light on the back cover stopped working
The microphone stopped working
Despite previous claims that the device wouldn't open without authorization, the internal thermal paste was replaced
These problems didn't exist before the service.
In short, the device was returned in worse condition than when it was shipped.
Even worse, all of this resulted in them wasting a total of 2 months of my time.
🌍 Switching to Razer Europe
Since I couldn't find a clear solution locally, I contacted Razer Europe laptop support.
They acknowledged the following:
My disappointment
That a refund is the "best option"
That an exchange would be ideal, but…
They repeatedly stated:
Due to local country restrictions and partnership agreements with Providyo, Razer cannot send replacement devices to Türkiye or interfere with the local warranty process. (What does Providyo have to do with this? I've told you tens of thousands of times that the distributor is Bilkom :D)
They insistently emphasize that the only guaranteed solution is a refund.
❗ Why I Refuse a Refund
My problem with the refund is simple:
The refund amount is not enough to buy an equivalent Razer Blade today.
Prices have increased significantly.
I am someone who constantly needs my device.
My device was a high-end model.
I would have to pay a significant price difference to get a similar device.
This puts the financial burden of a service-related problem on me.
Also:
The device developed new problems after the authorized service.
The warranty is still valid.
I am requesting a replacement with an equivalent, fully functional device.
🔄 Internal Review Cycle
The situation has been reported to upper management multiple times.
Every 4-6 days I receive the same response:
“Internal team is reviewing it.”
“The best option is a refund.”
“Local policy changes are preventing this.”
There is a clear confusion between these two parties:
NETHOUSE (seller)
BILKOM (distributor)
PROVIDYO (service center)
Even the support representatives don't seem clear about their contractual relationships.
Also, they initially charged me an RMA fee even though my warranty is still valid. :D
Afterwards, they said it was a misunderstanding and apologized. You can guess the rest.
🤔 Community Question
Has anyone experienced a similar situation in a distributor's region:
The authorized service made the device worse,
The exchange was refused due to local shipping policy,
And a refund was requested instead?
Has anyone managed to obtain an exception or exchange in similar situations?
I'm not looking for conflict, I just want a fair solution:
A fully functional, equivalent replacement device.
(Note: I cannot send my device to the European unit for RMA and I don't know anyone there, but the distributor Bilkom can arrange bulk package shipment. This is already understood.)
Thank you for reading.