Razer blade stealth 13 screen freezing/flickering | Razer Insider

Razer blade stealth 13 screen freezing/flickering

  • 10 July 2020
  • 5 replies
  • 172 views
R
About two weeks ago I bought a new Razer blade stealth 13 with a Gtx 1650 off of the Windows store. It works fine except for an issue where the screen will randomly freeze, darken, and start to distort under very low strain, such as using Discord or Google Chrome. The only way to fix this issue is to either turn off the computer or let it sleep and log back in, and upon doing so will have the screen flicker constantly with the image that was previously open before the freezing. This will last for about 15-30 minutes based off of my experiences. I was wondering if this is an issue with the hardware that I need fixed or a software issue that could be easily resolved.
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5 Replies

Razer.Speedcr0ss
Userlevel 7
reviewMiddleRedgeo276
About two weeks ago I bought a new Razer blade stealth 13 with a Gtx 1650 off of the Windows store. It works fine except for an issue where the screen will randomly freeze, darken, and start to distort under very low strain, such as using Discord or Google Chrome. The only way to fix this issue is to either turn off the computer or let it sleep and log back in, and upon doing so will have the screen flicker constantly with the image that was previously open before the freezing. This will last for about 15-30 minutes based off of my experiences. I was wondering if this is an issue with the hardware that I need fixed or a software issue that could be easily resolved.


Hey there! Thanks for posting your Razer Blade Stealth's concern here. Please send me a PM together with your device's serial number. Let's continue from there.
B
I am having the same issue with my Razer Blade Stealth 13 (Late 2019) model. Can you share publicly if and how this was resolved?
Razer.Speedcr0ss
Userlevel 7
benjaminpogue
I am having the same issue with my Razer Blade Stealth 13 (Late 2019) model. Can you share publicly if and how this was resolved?


Thanks for asking. I suggest sending me a PM as I need to gather details from your computer and verify its software versions/specs. If you reverted the laptop's operating system to its factory state and the issue persists, please submit a case to our Support Team so they further assist.
B
reviewMiddleRedgeo276
About two weeks ago I bought a new Razer blade stealth 13 with a Gtx 1650 off of the Windows store. It works fine except for an issue where the screen will randomly freeze, darken, and start to distort under very low strain, such as using Discord or Google Chrome. The only way to fix this issue is to either turn off the computer or let it sleep and log back in, and upon doing so will have the screen flicker constantly with the image that was previously open before the freezing. This will last for about 15-30 minutes based off of my experiences. I was wondering if this is an issue with the hardware that I need fixed or a software issue that could be easily resolved.


I have the same issue! What should I do to fix it? This also happens to me whenever I download a new application like Adobe and Epson drivers (for my printer).
Razer.Speedcr0ss
Userlevel 7
Hi Bartchulome! Thanks for bringing this to my attention. Please send me a PM together with your laptop's serial number. Let's continue from there.
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