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Razer Book 13

  • September 26, 2024
  • 1 reply
  • 75 views

Ash969

Hi

I keep getting randomly bluescreens with my Razer Book 13 2020 ( i7 with full hd touch). I used the system restore, replaced the SSD + performed a clean install, tested the memory, run a burnin test (with 0 faults). Temperature is normal, around 48 degrees. 

Im running the latest version of Windows 11 24h Home edit (also had the same with Win11 Pro), all updates installed,  updated all drivers manually(chipset, wifi, bluetooth, WiFi, Intel management interface, Thunderbolt & Intel GPU)

Also installed Razer Synapse & 4, but still getting these bluescreens

The bluescreens appear randomly, while browsing, watching a movie etc. Sometimes it doesn't happen for days, but suddenly its back

Im not sure what to do, support would be awesome 

 

I have uploaded the mini dump file:

https://www.mediafire.com/file/fomxoghplgplz8p/Razer_Book_dump_file.txt/file

 

and this is what i can find in the Eventviewer: 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0xffffcb8cc7b4c7d8, 0x0000000000000002, 0x0000000000000000, 0xfffff800e9257828). A dump was saved in: C:\WINDOWS\Minidump\092624-9531-01.dmp. Report Id: 4bbac0c7-c55d-4599-a0c0-af697159c6ec.

 

 

1 Reply

Ash969
  • Author
  • Insider Mini
  • September 28, 2024

i have uploaded another dumpfile + pic of the bluescreen

 

https://www.mediafire.com/file/j3w9qcm36dlp41m/DumpStack_%25282%2529.log/file

 

https://www.mediafire.com/view/x1jgy8xtvs7d42z/IMG_7262.jpg/file

 

this one had a different bluescreen error