Razer Book 13 - BSOD's | Razer Insider
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Razer Book 13 - BSOD's

  • May 12, 2021
  • 1 reply
  • 23 views
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I have a brand new Razer Book 13 2 weeks now When I first turned it on it BSOD during the initial windows setup process. I ignored that as a once off issue. Then after that I got some more graphics issues and BSOD, I thought maybe it was a graphic driver issue. So I updated the graphics driver but that didn't make a different. I ran the Windows Memory Diagnostics test and got an error, than I ran the PassMark Memtest and got some errors and a FAIL on their test. So I now believe the Razer Book 13 is shipping with faulty RAM modules. I have also tried to reset windows to factory setup, but that process fails because of the Faulty RAM so Windows just reboots and says it rolled back all the changes. I have contact support and got auto assigned this case number *Removed ticket number from public view. But I haven't been contacted yet, I would like to get my brand new Razer Book 13 replaced!
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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • May 12, 2021
Since you've already narrowed it down to a hardware issue, I can help you submit a warranty claim instead. Please send me the ticket number along with a copy of your proof of purchase. I'll take it from there. *Thread locked to curb the conversation to PMs.
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