Hi,



First of all this is not a question off some sort but more a comment on the service of razer. So to start, this is a little story of my experience with razer.



About 1.5 years ago I had bought a new gaming pc. With this pc I also bought the nari ultimate, blackwidow elite, goliathus extended chroma and ballistic from razer. There was no experience from my side with pc so I assumed everything was fine. A few days later my friends said they heard a deep hum whenever I heard base in my headset. I contacted support and they advised me to get a free new one. Great service and all. Although at the end it was a design flaw in the headset and some software faults in synapse. Nothing the service could do about but overall a friendly guy. Then the real issue began about 4 months ago, there were a lot of issues with my pc that caused it to freeze and be unable to function. This is a long story so I cannot explain it here. I knew it came from synapse because my pc literally said that in its logbooks. So, I contacted support once again but this time the experience was a lot worse than before. To give you a brief summary; this started at mid December 2020, I have sent over 60 emails, I have had 7 different people and 2 teams working on my case (were 2 of the people didn’t want to help) they all asked me the same questions 8 times where they could literally read the answer in my previous email. And after just sending the msinfo32 file only they said that is said that their products were fine, and the problem lays elsewhere but they couldn’t know where. After some investigation of my own, I fount out it was all induced by there hardware that caused there software to constantly crash. So I send another email back explaining that and they said there theme will once again take a look at a new ms info. A week has past and no answer so I email them again. They said there was no eta and they would close this case but open one when they had an answer. A moth later… still nothing. I made a new case but they said I should continue in the previous. Send another mail in the original case but never heard anything back.

They wouldn’t contact me via telephone what I asked 2 times, they wouldn’t take a look in my pc, they wouldn’t give me my money back and now I’m sick of emailing them again because it costed me a lot off time while I know they won’t answer me.



I sill have the problem to this day.



Thank you for reading, sorry for my bad English and I hope this sets an impression to you of the service.



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