Razer Central Service 30% CPU Usage always

I can only refer to my very own experience: the current Razor software worked as usual (with all its quirks and annoyances) until I updated the AVAST engine - the high CPU load of RazerService started immediately after the reboot following the AVAST update.

Completely uninstalling the current Razor software and installing older versions did not resolve the issue, uninstalling AVAST did resolve it. I  didn’t personally try AVG as substitute for AVAST but have no reason to disbelieve the user in the other thread that reported that after he uninstalled AVAST his problems were gone too, but reappeared when he tried out AVG instead.

To me it seems pretty obvious that AVAST recently implemented something that interferes with how the Razer software works - while I cannot comment on how exactly Razer hooks into the system, AVAST did something that causes issues with such implementation.

One might speculate that whatever means Razer uses might be questionable if AV software interferes, but it seems pretty clear that AVAST DOES indeed cause issues with such means (and there seem to be a very few recent postings on the AVAST forum mentioning issues with some very specific hardware calls).

It could very well be something as trivial as Razer polling very specific, even Razer hardware specific ports that AVAST interprets as illegitimate activity, or the frequency of such polls, or whatever AVAST implemented to monitor such activity preventing the Razer software from receiving the results of such polls in a manner/ timing it expected - or it could be something entirely different.

It’s even possible that the issue only occurs if the Razor software, certain AV software solutions AND something else seemingly unrelated are active at the same time - like for example certain hardware or hardware related background tasks.

As a user I don’t care who’s to blame more in this case, AVAST or Razer. I’m posting here because frankly I have more hopes that Razer is doing something to resolve the issue in the interest of its affected customers than of any AV software company for who the affected Razer users are a very minor nuisance at best.

Personally I view it like this: Razer is doing something that AVAST (and according to others AVG) interferes with - who’s to blame more there is impossible for me to tell lacking any specific information about what means Razor uses and how and why AVAST interferes - it might be mentioned though that in the past not every interference of AV software with a running system affected only illegitimate activity.

I would prefer AVAST and Razer coexisting on my system, but for the time being and until either Razer or the AV software providers or both present a solution, the fallback to Windows Defender works for me (and seemingly some other affected users who tried it)

If one tries this workaround or rather prefers to live with the issue of high CPU load or prefers to live with the reduced functionality of one’s Razer hardware by uninstalling the Razer software or disabling the RazerService in the Windows services is everybody’s personal decision.

I confirm

Removing Avast fix the problem.

Razer Synapse and oher Razor Clients are now working as expected, without excessive CPU consumption…

I have now to trust Windows$ Defender :-( 

I downloaded the just released version..and immediately the cpu utilization went up, and the installer hung at 100% completion but didn’t actually properly FINISH installing. uninstall saw the same result.

Hi

I tried again to reinstall avast antivirus and razer synapse, i dont know if it was an avast update or razer update, but the problem seems to be solved, my cpu usage returned to normal values, for someone who has the same problem can try this that I have done.

Thanks to all of your help

Thank you Razer

Greetings