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Razer central sign in stuck on loading


eggsleekRaisinBlack863

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

Best answer by Matus212

Hello peeps, 

i  get today my new Balde 17, and wondering  that my Razer Synapse,  Central …   are not working .. cant even get into loadilog in ng screen as on the pictires here showed already …

I am just confused cause i see  here dates from 14. 06 that is resolved and then posts from 1-2 hour ago .. 

So i guess that is still not  solved, right ?

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64 Replies

GRAEYOWL
  • Insider Mini
  • 1 reply
  • June 21, 2023

I’m currently facing the same  thing. I’ve been trying to figure out how to fix it by using various “fixes” online and nothing seems to work for me.


TURQUIOSEhitAmber693

This is ridiculous, say what you will about Corsair, but I have never had issues like this with ICUE on my desktop PC (have razer mouse for laptop).


eggsleekRaisinBlack863
TURQUIOSEhitAmber693 wrote:

This is ridiculous, say what you will about Corsair, but I have never had issues like this with ICUE on my desktop PC (have razer mouse for laptop).

Razer happens to work perfectly fine on my laptop actually… It’s my desktop that I got just today that has this problem, no guide online seems to even remotely fix the problem.


TURQUIOSEhitAmber693
eggsleekRaisinBlack863 wrote:
TURQUIOSEhitAmber693 wrote:

This is ridiculous, say what you will about Corsair, but I have never had issues like this with ICUE on my desktop PC (have razer mouse for laptop).

Razer happens to work perfectly fine on my laptop actually… It’s my desktop that I got just today that has this problem, no guide online seems to even remotely fix the problem.

I never had this problem until an hour ago, and have had this mouse for around a year, so maybe you just bought it at an unlucky time. What kills me is the fact that Synapse requires you to be logged in by default, stuff like this seems inexcusable to me. What if my internet went out but I still wanted to play a game? I’m blocked from editing my profiles in that case, seriously? These companies have gotten really bold with their bullshit lately.


cserpete
  • Insider Mini
  • 13 replies
  • June 21, 2023
eggsleekRaisinBlack863 wrote:

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

Same issue here. :(
I think this is their server problem.
It may solved soon. Be patient, mates! ;)


eggsleekRaisinBlack863

I'll continue looking for a solution, I plan to post here once I figure something out.


webbytePersimmon311

i got my razer keyboard today and i’ve been trying to fix it for the last like 3 hours thank god its a server problem if not i was gonna go insane  why does their softwqare have so many problems?

cserpete wrote:
eggsleekRaisinBlack863 wrote:

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

Same issue here. :(
I think this is their server problem.
It may solved soon. Be patient, mates! ;)

 


El3ctra
  • Insider Mini
  • 1 reply
  • June 21, 2023

Same trouble. This is really ridiculous….. I have to change back my Genius tools. Great work Razer.

 


cserpete
  • Insider Mini
  • 13 replies
  • June 21, 2023

It seams the latest update messed up something, because their servers are up »
Razer Status || https://status.razer.com/
I think they will release an update, after they noticed the issue and they resolved it.
Be patient, mates! ;)


eggsleekRaisinBlack863

Thank you everyone for the replies and help, glad we figured out the issue!


cserpete
  • Insider Mini
  • 13 replies
  • June 21, 2023
cserpete wrote:

It seams the latest update messed up something, because their servers are up »
Razer Status || https://status.razer.com/
I think they will release an update, after they noticed the issue and they resolved it.
Be patient, mates! ;)

As you can read on the status page, they had the same issue on 

Jun 14, 2023

RazerID : Intermittent login issues

Resolved - This incident is resolved. The service has been fully restored back to availability.
Jun 14, 10:22 PDT

Identified - The issue has been identified and a fix has been implemented.
Jun 14, 10:04 PDT

Investigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
Jun 14, 07:47 PDT


webbytePersimmon311
cserpete wrote:
cserpete wrote:

It seams the latest update messed up something, because their servers are up »
Razer Status || https://status.razer.com/
I think they will release an update, after they noticed the issue and they resolved it.
Be patient, mates! ;)

As you can read on the status page, they had the same issue on 

Jun 14, 2023

RazerID : Intermittent login issues

Resolved - This incident is resolved. The service has been fully restored back to availability.
Jun 14, 10:22 PDT

Identified - The issue has been identified and a fix has been implemented.
Jun 14, 10:04 PDT

Investigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
Jun 14, 07:47 PDT

it still says razor id is operational did they not notice or something?


Raze_..
  • Insider Mini
  • 1 reply
  • June 21, 2023

 

Oh come on… I cant use my Headphones with the surround. Solve as fast as possible, please..

 
 

 

 


cserpete
  • Insider Mini
  • 13 replies
  • June 21, 2023
webbytePersimmon311 wrote:
cserpete wrote:
cserpete wrote:

It seams the latest update messed up something, because their servers are up »
Razer Status || https://status.razer.com/
I think they will release an update, after they noticed the issue and they resolved it.
Be patient, mates! ;)

As you can read on the status page, they had the same issue on 

Jun 14, 2023

RazerID : Intermittent login issues

Resolved - This incident is resolved. The service has been fully restored back to availability.
Jun 14, 10:22 PDT

Identified - The issue has been identified and a fix has been implemented.
Jun 14, 10:04 PDT

Investigating - We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
Jun 14, 07:47 PDT

it still says razor id is operational did they not notice or something?

I think they still not noticed the issue.
If someone have a more direct connection to their support, then feel free to report them problem. ;)


webbytePersimmon311

Damn are they sleeping or something this is taking way morte than needed. They haven’t even noticed the problem.


  • Insider Mini
  • 1 reply
  • Answer
  • June 21, 2023

Hello peeps, 

i  get today my new Balde 17, and wondering  that my Razer Synapse,  Central …   are not working .. cant even get into loadilog in ng screen as on the pictires here showed already …

I am just confused cause i see  here dates from 14. 06 that is resolved and then posts from 1-2 hour ago .. 

So i guess that is still not  solved, right ?


eggsleekRaisinBlack863
eggsleekRaisinBlack863 wrote:

I’m unable to open any Razer software due to this problem, Razer Central shows me the screen above, razer synapse and razer cortex don’t open.

Accidentally turned this into best answer, my bad.

Yeah, it's still not working.


IsabellineawesomeOPAL634

I have been having this same problem all day. is there somewhere I can report the problem other than here?


webbytePersimmon311

They are quite literally sleeping or something why does this take so long man.

 


connectLawnGreenauto608

I’m the same here. First time me have issues was this evening. Tired everything from re-installing software, ro updating deivers, repairing it too. Its crazy you need to log in to set your dpi!. Ruined and evening of gaming. 


cserpete
  • Insider Mini
  • 13 replies
  • June 22, 2023
Matus212 wrote:

Hello peeps, 

i  get today my new Balde 17, and wondering  that my Razer Synapse,  Central …   are not working .. cant even get into loadilog in ng screen as on the pictires here showed already …

I am just confused cause i see  here dates from 14. 06 that is resolved and then posts from 1-2 hour ago .. 

So i guess that is still not  solved, right ?

Right...or the same problem appeared again.


me too


  • Insider Mini
  • 1 reply
  • June 22, 2023

Honestly, I’m pretty much done with Razer at this point. I can’t even have the lights on my stuff without it crashing razer all together. I’ve had nothing but issues with them...


EMERALDaeroCoffee639

This issue isn’t solved. On my gaming laptop, it also is stuck on the loading screen. I can’t log in to access any of my headsets features


I have just bought a razor product today and I have been frusturated with how poorly broken the razor software is.

My first day and already an issue, very dissapointing Razor...


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