Razer Chroma App stuck "Updating..." | Razer Insider
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Question

Razer Chroma App stuck "Updating..."

  • September 8, 2025
  • 9 replies
  • 1150 views

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

9 Replies

PieterroPTR
  • Insider Mini
  • September 11, 2025

the same

 


salasgr
  • Insider Mini
  • October 10, 2025

the same a few weeks now...


Slaaneshgod
  • Insider Mini
  • October 11, 2025

same and I have deleted and reinstalled now several times and it is doing this every time lately!! never used to have this issue but lately its constantly and I am getting annoyed

 


salasgr
  • Insider Mini
  • October 11, 2025

I had to uninstall everything and the install again. One by one the peripherals. My headphones bkackshark v2 pro still the synapse 4 can't recognize them. 


  • Insider Mini
  • October 29, 2025

same sh*t.. win10

crappy app


  • Insider Mini
  • December 3, 2025

Been happening to me for I swear a year

Synapse is also glitchy

It is letting my change settings on my deathadder v2 mouse, but it never updates, like when I turn off the lighting, the mouse doesn’t actually turn off.

Want it fixed asap plz

I have Windows 11 if that helps!


This is real I thought if I left it overnight it would and it hasn’t gone away so I am also having this issue. Although, my headphones have returned to the color I set them as when I first used the app a couple months ago so it’s working, but says it’s stuck updating. 


  • Insider Mini
  • January 22, 2026

My mouse has two RGB LEDs in it, and Chroma could control both of them [before the updating issue of course]. Synapse has a feature that it could set my mouse to any preset colors, and I do that, it says it completed, but my mouse is still the color it was before. Looks like Synapse needs Chroma to do that :|


  • Insider Mini
  • February 17, 2026

Same for me, after several updated and reinstalls synaps 4 stuck the rgb software on updating. I love how the more money I spend on rAzER the shitier the experience, their support never solves the tickets. And this updating problem is there since synaps 4, also with synaps 4 my RGB controller by razer, which was 100 euro does not start only after reinstalling teh software or sometimes the computer than synaps. Hopefully this brand will fall down considering its no premium anymore and neither their services are. Its just an overpriced green cr*p.

Thanks support for not helping again!