Razer.com Serial Number Warranty Check "Submit" button not working | Razer Insider
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Razer.com Serial Number Warranty Check "Submit" button not working

  • November 17, 2025
  • 1 reply
  • 11 views

I have two things I need help on and when I went to reach out to Support, I had to enter my serial number. My number was verified and my warranty is active but when I click the “Submit” button, nothing happens. 

 

I’ve tried on different browsers, devices, different serial numbers with active warranties, and cleared out my website data and ensured extensions were disabled. A URL preview doesn’t show up when I hover over the Submit button so it seems like the button isn’t connected to an action or URL. Right clicking on the button doesn’t bring up any URL options like “Open in new tab”

 

Insider seems to be my only way of reporting this problem; Can someone help me fix this or get a hold of customer support? 

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1 Reply

Razer.Aero
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  • Razer Support
  • November 17, 2025

Hi Diabeetus_Smith,

I’m here to help. Please  PM me with your device serial number and provide more details about the problem. This way, I can better understand your situation and offer some troubleshooting steps. If we determine your mouse is defective, I can submit a case on your behalf. Please be informed that our chat and email support teams will also follow the same protocols before approving a replacement. All the best!

*Thread locked to curb the conversation to PMs.