I purchased a Blade 15 Base just under three months ago, and three weeks ago its corded power brick just up and died while I was using the machine. I contacted Razer Support immediately using the website, as instructed. It took almost a week to get a response from them, and I was told I would hear back in 1 business day as some phantom support/resource "team" checked stock before they would begin the RMA process.
THAT WAS ELEVEN DAYS AGO.
I have sent many follow-ups, and it's been absolute crickets. Absolutely no one from Razer support has responded since September 27. Meanwhile, Razer's social media profiles are pimping something called "Razer Con." Well, I've already punched my ticket without knowing it; consider me conned. I spent $1,800 with Best Buy for this machine and just can't simply walk the machine into a store for a simple swap of a goddamn power cord (a proprietary design, too, so third party replacements start around $150). I am high risk for coronavirus and had cancer surgery right before the pandemic started; I have had to delay follow-up care and everything.
Can someone from the company PLEASE DO SOMETHING??? Or did I really just pay nearly $2,000 for this ridiculous experience?
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I understand that you are frustrated, and you have every right to be. But I will have to lock the thread as it violates our House Rules. That said, please PM me your ticket number, and I will do my best to try to get you a replacement power brick as soon as possible.
technokat
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