Razer Core X Chroma unresponsive | Razer Insider
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I’ve been using a Razer Core X Chroma for a number of years. Just now, I shuffled it around while dealing with some cords, and it suddenly stopped being responsive with my computer. I tried switching to a different cable (USB-C Thunderbolt), and still, no response. Then I tried with a different laptop and still no response. The fans turn on when I connect it to a laptop, but other than that, there’s no power or ethernet or monitor connection happening. Since this issue arose when I was shuffling things around, could there be damage to the USB-C port? Has anyone experienced this before? 

I’m using Windows 11 on a Dell XPS 13 9310 (the other laptop that I tested is an Asus Zenbook 14 UX3405), and a Dell monitor connected by Displayport, and a Radeon RX Vega GPU.

I checked the PSU and it seems to be working with the fan being on and with voltage outputs. I called Razer support to ask if they can provide a replacement main board or whatever other part might need to be replaced and they said that they don’t have these parts available. I am currently stuck. Does anyone have suggestions?

Hey I think I’m experiencing the same problem. I just hear a fan working, which I believe is the power supply, but it’s not lighting up and it’s no longer listed under Thunderbolt on my Mac Mini 2018.

Any progress?

@hahaokbye There hasn’t been any progress on fixing my Core X Chroma. It’s a real bummer having it sit there, unusable. I bought a new laptop with more powerful graphics just to be able to do my design work, but I would like to get my eGPU working again. I really hope Razer offers some kind of solution, such as a replacement part. I wouldn’t mind spending a fair bit of money to replace whatever part in my Core X Chroma that needs replacing. I just need Razer support to offer this replacement part. 

@CedricE Thanks for responding. Yes, I too feel bummed that my Core X Chroma is just sitting there while the video card still works great (I think). Please let me know of any progress. I’ll do the same.

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