Razer Cortex | Razer Insider

Razer Cortex

K
when I run Razer Cortex it shows apps installed and cleaned up options for 2 seconds
then a black screen
as suggested by google and youtube I uninstalled and reinstalled but the same pattern black screen
I also used Revo uninstaller this removed razer cortex and deleted registry keys then reinstalled
but the same pattern black screen.
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22 Replies

A
Hey there!

Thank you for bringing this issue to our attention. My name is Michelle from the Razer Cortex technical support team. I will be delighted to be of your assistance.

We sincerely apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Rest assured that we will do our best to get this sorted. For us to proceed, please provide the following information below.

  • Could you please provide us with your Razer Cortex logs for us to further investigate this issue?
  • Could you please create a video for us on how this issue occurred?

To protect your privacy, please send the logs and video via PM.

We look forward to your reply soon and appreciate your patience.

Michelle
4
Same issue here Cortex starts up shows my apps and goes all black
A
4okram
Same issue here Cortex starts up shows my apps and goes all black

Hey there!

Thank you for sharing your concern with us here. To help us isolate the concern, could you please send us a PM together with your Razer Cortex logs and a screenshot of your issue?

We sincerely apologize for any inconvenience this issue has caused you!

Michelle
serganius
после 2 секунд черный экран
виндоус 11
A
serganius
после 2 секунд черный экран
виндоус 11

Hey there!

We sincerely apologize for any inconvenience this issue has caused you. Rest assured that we will do our best to get this sorted. For us to proceed, please provide the following information below.

We look forward to your reply soon.

Best regards,
Michelle
A
Hi @keitht1958 , @4okram , and @serganius ,

Please update your graphic driver to the newest update to see whether this issue persists.

Thank you for patiently waiting.

Michelle
K
just updated to the latest Nvidia driver razer cortex still has the same problem
A
keitht1958
just updated to the latest Nvidia driver razer cortex still has the same problem

Thank you for letting us know.

Michelle
A
keitht1958
just updated to the latest Nvidia driver razer cortex still has the same problem

Could you please let us know the details of your graphic driver, such as the type and the version?

Michelle
K
Nvidia Studio Driver
Version 516.59 Release Date 06/29/2022
A
keitht1958
Nvidia Studio Driver
Version 516.59 Release Date 06/29/2022

Thank you! We are investigating this issue now. Please give us more time. Appreciate your patience.

Michelle
A
Hey @keitht1958 @4okram and @serganius ,

Regarding the Razer Cortex black screen issue, could you please download the latest WebView 2 here, and run the .exe as administrator?

Then, restart your PC and launch Razer Cortex to see whether this issue persists.

Thank you! We appreciate your patience.

Michelle
K
well I downloaded x64 webview on windows 11 x64
it said it installed as admin but nothing after that and not in the programs list
I restarted windows 11 and ran razer cortex same result was fine for 1 minute then a black screen
A
keitht1958
well I downloaded x64 webview on windows 11 x64
it said it installed as admin but nothing after that and not in the programs list
I restarted windows 11 and ran razer cortex same result was fine for 1 minute then a black screen

Thank you for letting me know this. We will let you know when we have any new updates regarding this issue.

We appreciate your patience!

Michelle
A
keitht1958
well I downloaded x64 webview on windows 11 x64
it said it installed as admin but nothing after that and not in the programs list
I restarted windows 11 and ran razer cortex same result was fine for 1 minute then a black screen

Hey there!

We assume that WebView2, a necessary component to run Razer Cortex, may be one of the causes of this issue. Could you please help check whether Microsoft Teams works fine on your PC?

If you did not have Microsoft Teams installed on your PC, please download and install it. Then, launch it and let us know whether it works well.

We appreciate your patience.

Thank you very much for all efforts you have done to help us figure out the causes.

Michelle
1 Attachment
K
I don't rate teams rather not have it but installed it opens fine
and the razer cortex is still the same black screen after 1 minute
A
keitht1958
I don't rate teams rather not have it but installed it opens fine
and the razer cortex is still the same black screen after 1 minute

Hey there!

Thank you for your fast response.

Could you please follow the below steps?

  • Exit Razer Cortex.
  • Tap Windows key + R, input %localappdata%\\Razer\\Razer Cortex, then, click on 'OK' to open the Razer Cortex folder. Delete all folders/files under the Razer Cortex folder.
  • Launch Razer Cortex.

Please check the images for reference.

Please let me know whether this issue persists.

Thank you for your patience.

Michelle
2 Attachments
K
deleted folders under razer cortex restarted razer cortex same pattern pic then black screen
A
keitht1958
deleted folders under razer cortex restarted razer cortex same pattern pic then black screen

Thank you so much for taking your time out of the day to help us troubleshoot.

Michelle
P
keitht1958
when I run Razer Cortex it shows apps installed and cleaned up options for 2 seconds
then a black screen
as suggested by google and youtube I uninstalled and reinstalled but the same pattern black screen
I also used Revo uninstaller this removed razer cortex and deleted registry keys then reinstalled
but the same pattern black screen.

I removed windows HDR, and the problem ceased. [fix]
A
pm2111h17803392
I removed windows HDR, and the problem ceased. [fix]

Wow, you are amazing. Thank you so much for providing us with such useful information. We are grateful for your troubleshooting.

Thank you!

Michelle
A
Hi @keitht1958 @4okram @serganius ,

Regarding the Razer Cortex black screen issue, could you please turn off your HDR for Display in Windows 11, then, launch Razer Cortex to give it a try?

Here is a guide for you to turn off your HDR for display.

Please feel free to let me know if this issue persists.

Michelle
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