Hey there!



Thank you for sharing your issue with us here. I am Michelle from the Razer Cortex PC Team. I am delighted to assist you with your issue.



Before we start could you please provide us with your Rig info? To do this, please launch Razer Cortex, click on SYSTEM BOOSTER>MY RIG, then, screenshot the 'MY RIG' page and send it to us here.



I am sorry to reply to you late. Thank you very much for your patience.



Take care and have a great day!



Best regards,

Michelle Chang

Razer Cortex PC Team

---