Razer Cortex doesn't count me hours of gameplay

Hey there! Thank you very much for sharing your gameplay time issue with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical companion for today. Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and share your Cortex logs, please ignore it if you do not need it. To help our users quickly find a resolution on their side, we provide a Gameplay Time Troubleshooting page. Please feel free to check out when you encounter a gameplay time issue next time. We'll be looking forward to your reply soon. Best regards, Michelle Chang Razer Cortex Team

Mattyu_LC
I've been playing with my team for more than 5 hours but my hours counter doesn't count them anymore. I don't know how to fix this problem. I've tried playing other games but it still doesn't work. It's really frustrating, I'd like to solve this problem as soon as possible because I don't have much time to play games and I wish those hours I did were counted. I hope someone could help me fix this issue because I'm very upset and disappointed.

Hey there! Thank you for trusting us and sending us your e-mail address. To protect your privacy, I removed your reply from public view. I PM you a guide on how to collect and upload your Cortex logs. Please check it by clicking your profile image, tapping 'Concersations'. Have a great day! Best regards, Michelle Chang Razer Cortex Team