Hey there!



Thank you very much for sharing your gameplay time issue with us here. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical companion for today.



Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and share your Cortex logs, please ignore it if you do not need it.



To help our users quickly find a resolution on their side, we provide a Gameplay Time Troubleshooting page. Please feel free to check out when you encounter a gameplay time issue next time.



We'll be looking forward to your reply soon.



Best regards,

Michelle Chang

Razer Cortex Team

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Mattyu_LC
I've been playing with my team for more than 5 hours but my hours counter doesn't count them anymore. I don't know how to fix this problem. I've tried playing other games but it still doesn't work. It's really frustrating, I'd like to solve this problem as soon as possible because I don't have much time to play games and I wish those hours I did were counted. I hope someone could help me fix this issue because I'm very upset and disappointed.

Hey there!



Thank you for trusting us and sending us your e-mail address. To protect your privacy, I removed your reply from public view.



I PM you a guide on how to collect and upload your Cortex logs. Please check it by clicking your profile image, tapping 'Concersations'.



Have a great day!



Best regards,

Michelle Chang

Razer Cortex Team

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