Looping you in on this one @Michelle-RazerCortex :smile_:

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quickStizzaTIGERSEYE966
Hi, I have a problem with Razer Cortex, when I try to open it it doesn't open and if I drag my mouse cursor on the icon of razer cortex I get a white screen and if I try to click it it still doesn't open, how can I do?

Hey there!



Thank you for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I am happy to assist you with your issue.



We apologize for the inconvenience this issue has caused you. To quickly resolve it, please follow the below steps:

• Exit Razer Cortex PC from System Tray
  
  
• Go to this directory > %localappdata%\\Razer\\Razer Cortex\\UICache
  
  
• Delete the "UICache" folder
  
  
• Re-launch Razer Cortex PC
  
  

We will release a new version to resolve it completely very soon. Please update your Razer Cortex to the latest version after our new release.



Please let me know if this issue persists.



@Razer.Zionzedd Thank you for looping me in.



Michelle

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Problem solved, thank u

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That is great! Please feel free to let us know if you need further assistance regarding Razer Cortex PC.



Michelle

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